What are the responsibilities and job description for the Owner Relations Tech position at Diamondback E&P LLC?
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Owner Relations Technicians are responsible for fielding and answering questions from owners. They should be able to communicate effectively through both written and verbal communication. They will assist with a wide variety of inquiries and should be able to multi-task easily. While O&G experience is not required, it is highly preferred.
Job Duties and Responsibilities:
- Provide information and assistance to lessors, royalty owners, overriding royalty interest owners and working interest partners in response to verbal or written inquiries regarding interests and payments
- Facilitate discussion with owners to determine their issue and determine how to provide a solution to address their inquiry
- In more complex situations, facilitate the issue with department staff to assist in handling the inquiry
- Document owner relations calls and correspondence in applicable owner inquiry software
- Facilitate changes and/or updates to owner accounts such as but not limited to address changes, transfer of ownership requirements or questions regarding their interest
- Process correspondence in a timely manner
- Assist with special projects as directed by management
- Other duties as assigned by management
Required Qualifications:
- High school diploma/GED
- At least three (3 ) years of prior experience in customer service role
- At least three (3 ) years of experience in Microsoft Office (i.e. Excel, Word, Outlook)
- Effective communication skills in order to relay information to (especially via email and phone) owners and work with all levels of the organization with an emphasis on accounting and land departments
- Excellent organizational and time management skills
Preferred Qualifications:
- Bachelor's degree preferred
- Work experience in the oil & gas industry
- Experience in using Accounting Software (SAP), Owner Relations inquiry tracking software (Energy Link)
- Proven experience suggesting and implementing process improvements to increase effectiveness of owner relations processes
Relocation:
This position is not eligible for relocation assistance.
Diamondback is an Equal Employment Opportunity Employer. Diamondback provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, veteran or disability status, genetic information, pregnancy, or any other status protected by law. Diamondback participates in E-Verify. Learn more about E-Verify.
