What are the responsibilities and job description for the Back Office Support position at Diamonds Direct?
At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!
Do YOU have what it takes to be a Diamonds Direct RHINO?
As a Back Office Assistant at Diamonds Direct, you will be the crucial support system behind our in-store operations. We are looking for a dedicated and organized individual—a true RHINO—who is passionate about the jewelry industry and committed to ensuring the seamless functioning of our luxury retail environment. Your role will be integral to maintaining the smooth operation of daily tasks and supporting the store team in various capacities.
Key Responsibilities
- Inventory Management: Handle shipping and receiving of inventory, oversee inventory control at the store level, and manage special orders to ensure stock levels and availability meet store needs.
- Vendor Relations: Manage relationships with vendors, ensuring effective communication and resolution of any issues that may arise.
- Store Support: Assist the store team with merchandise-related inquiries and customer orders, providing essential support to enhance the customer experience.
- Organizational Duties: Maintain an organized workspace, manage multiple tasks efficiently, and ensure that all back-office functions are performed accurately and timely.
What’s in it for you?
- Career Development: Benefit from our investment in your professional growth and career advancement opportunities within the organization.
- Comprehensive Exposure: Gain insight and experience across various departments within Diamonds Direct, enhancing your understanding of luxury retail operations.
- Family-Oriented Culture: Join a supportive and inclusive team environment where your contributions are valued and celebrated.
Requirements:
- Experience: Previous experience in customer service and/or vendor management is required. Experience in a luxury retail jewelry environment is preferred.
- Skills:
- Strong communication skills for effective interaction with vendors and store team members.
- Proficiency in computer skills for managing inventory and handling special orders.
- Excellent organizational skills with the ability to multi-task and manage time efficiently.
- Availability: Must be able to work Saturdays to accommodate the peak operational needs of the store.
