What are the responsibilities and job description for the Front Office Receptionist position at Diamonds Direct?
Our front desk position is a crucial role that requires a high level of customer service and organizational skills. As the first point of contact for our customers, you will be responsible for greeting and assisting guests, answering phone calls, and managing appointments and inquiries.
In addition to providing exceptional customer service, you will also be responsible for maintaining the overall appearance and organization of the front desk area. This includes keeping the area clean and tidy, restocking supplies, and ensuring that all displays are properly arranged.
As our store can get very busy at times, you must be able to work efficiently under pressure and multitask effectively. Strong communication skills are also essential, as you will be interacting with a diverse range of customers and colleagues on a daily basis.
Overall, we are looking for a friendly and proactive individual who is passionate about providing a luxury experience for our customers. After all, our customer experience is what sets us apart from our competitors. If you have a keen eye for detail and a positive attitude, we would love to hear from you.
Here are some common front office job duties that you will be responsible for:
- Greeting and welcoming customers and visitors in a courteous and professional manner
- Answering incoming calls, taking messages, and redirecting calls to the appropriate person or department
- Office maintenance, keeping the office clean and organized, and performing inventory of office supplies
- Providing exceptional customer service to our guests
Some skills that are useful and required for front office role include:
- Excellent communication and interpersonal skills
- Ability to prioritize tasks and manage time
- Previous customer service/front desk experience
- Proficient computer skills
- Warm and welcoming demeanor
- Ability to multi-task
Must be able to work SATURDAYS
