Customer Service Associate I

For over 40 years, DiaSorin has been on a mission on five continents to develop, produce and commercialize diagnostic tests for a wide range of clinical areas. Our tests are designed for hospitals and private testing laboratories, in the markets of immunodiagnostics and molecular diagnostics. We believe in a respectful and supportive workplace that attracts and celebrates the uniqueness of a diverse workforce that represents our community and customers.

This position provides efficient, accurate and quality customer service to ensure customers receive their merchandise in a timely manner with respect to company guidelines.

The Customer Service Associate I, will be responsible for:

Key Duties and Responsibilities

• Provide prompt, courteous and efficient customer service at all times.

• Process all orders presented by internal and external customers to ensure maximum service.

• Maintain customer accounts to ensure company requirements are met and customers receive quality products on time.

• Assist in all levels of customer support related to regulatory compliance and problem resolution to ensure customer satisfaction.

• Maintain relationships with Sales and Marketing (domestic or international) to ensure support for customers related to pricing and contractual support.

• Review, understand and follow all company GMP requirements through Universal Operating Procedures.

• Perform work in a safe manner consistent with DiaSorin’s Safety, Health and Environmental policies.

• Manage time efficiently, meet personal goals and work effectively with other members of the team.

• Present a professional image at all times to customers, internal customers and OEM vendors.

Other Duties and Responsibilities

• Assist Domestic or International associates with daily responsibilities as needed.

• Support the needs of others within/across work groups.

• Participate in ongoing product, SAP and company required training programs related to work expectations.

• Other duties may be assigned based on department or company business needs.

Education, Experience, and Qualifications

• High School graduate

• 1-2 years customer service or 2 years office experience

• Excellent verbal and written communication skills

• Basic computer skills - Data entry, Microsoft Office and Google suite

• Basic problem solving and math skills

• Ability to multi task, is organized and efficient

• Ability to learn the following:

• SAP system and guidelines

• Freight/shipping systems for international or domestic support

• Product development and OEM ordering process associated to customer needs

• Customer Service customer files, license requirements and department processes

Working Conditions, Physical Demands, Travel, etc.

• Travel: Not typical

• Must be able to remain in a stationary position for at least 50% of the time.

• Constantly operates a computer requiring repeated motions of arms, wrists and hands.

• Occasionally moves in and around the workplace for purposes of accessing office equipment, meeting with others, etc.

• Occasionally lifts up to 15 pounds.

• Work is performed in an office.

Job Type: Full-time

Pay: $19.27 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)
• Office Environment: 2 years (Preferred)
• SAP CRM: 1 year (Preferred)
• Logistics: 1 year (Preferred)

Work Location: In person

Salary : $19 - $25