Job Description
Job Description
Are you a customer-focused professional looking for an opportunity to make a meaningful impact? We are seeking a Customer Support Representative to join our team in Kansas City ! In this role, you will be responsible for delivering top-tier service, assisting customers with inquiries, and ensuring a seamless experience across multiple communication channels. If you have excellent problem-solving skills, strong communication abilities, and a passion for customer satisfaction, we’d love to hear from you!
Key Responsibilities : Customer Interaction & Support :
- Serve as the first point of contact for customers via phone, email, and live chat, providing timely and professional assistance.
- Handle a variety of customer inquiries, including product questions, troubleshooting issues, billing concerns, and service requests.
- Actively listen to customers, assess their needs, and provide effective solutions while maintaining a high level of empathy and professionalism.
- Maintain accurate and up-to-date customer records in the company’s CRM system.
Problem Resolution & Escalation :
Take ownership of customer concerns and work to resolve issues efficiently.Troubleshoot technical issues, identify solutions, and guide customers through resolution steps.Escalate complex cases to the appropriate department while ensuring a smooth handoff and timely follow-up.Provide proactive solutions and suggest alternative services when applicable to enhance the customer experience.Collaboration & Continuous Improvement :
Work closely with internal teams, including sales, product development, and technical support, to address customer concerns effectively.Identify recurring customer issues and provide feedback to improve processes, products, and services.Stay updated on company policies, product updates, and industry trends to provide informed support.What We’re Looking For : Qualifications & Skills :
Proven experience in a customer support, customer service, or call center role preferred.Strong verbal and written communication skills with a customer-first mindset.Excellent problem-solving abilities and the confidence to handle challenging situations professionally.Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.Adaptability to evolving processes, technologies, and customer needs.Preferred Qualifications :
Experience in technical support, e-commerce, or SaaS environments is a plus.Bilingual proficiency is an advantage but not required.Why Join Us?
Competitive Compensation : Attractive salary with performance-based incentives.Comprehensive Benefits : Health, dental, and vision insurance, plus retirement plan options.Career Growth : Opportunities for professional development, training programs, and career advancement.Dynamic Work Environment : A supportive team culture with an emphasis on collaboration and employee well-being.Employee Perks : Flexible scheduling, paid time off, and employee recognition programs.If you’re ready to take your customer service career to the next level and become part of a team that values excellence, apply today !
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