What are the responsibilities and job description for the Customer Service Representative Remote position at Diced Food LLC?
Job Overview:
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. As a key member of our client services team, you will be responsible for providing top-notch support to our clients and customers. The ideal candidate will possess excellent communication skills, a strong understanding of customer service, and the ability to work in a fast-paced call center environment.
Responsibilities:
Answer and resolve customer inquiries and issues in a timely and professional manner
Utilize computerized systems to document and track customer interactions
Provide excellent client services by listening attentively, responding promptly, and resolving customer complaints
Maintain accurate and detailed records of all customer interactions
Demonstrate strong phone etiquette and communication skills
Collaborate with other team members to ensure seamless customer service
Identify and escalate any issues that may impact customer satisfaction or the company's reputation
Participate in ongoing training and professional development to improve customer service skills
Qualifications:
Strong knowledge of customer service principles and practices
Excellent communication and interpersonal skills
Proficiency in computerized systems and the ability to quickly learn new software
Bilingual or multilingual skills are highly desirable
Ability to work in a fast-paced and dynamic environment
Strong typing skills
High school diploma or equivalent required
Post-secondary education in a related field is an asset
Experience in sales or sales support is an asset
Ability to computerize tasks and maintain accurate records
Fluency in English
Benefits:
401(k)
Dental Insurance
Employee assistance program
Flexible spending account
Health insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Salary : $23 - $29
