What are the responsibilities and job description for the Client Services Representative position at Dicio LLC?
We are a boutique firm in Southern California where we strive to be a reliable and trustworthy ally delivering metrics for both our customers, clients and partners. As a Client Services Representative, you will be the first point of contact for our customers, providing assistance and support to ensure a positive experience. This role is ideal for driven individuals who have excellent communication skills and are eager to learn and grow in a dynamic environment. In essence, your role combines leadership, strategic customer engagement, team collaboration, and a focus on operational excellence to drive the success of your customer relations and sales efforts.
Job Responsibilities :
- Manage High-Volume Warm Leads : Handle a large number of incoming leads, ensuring each customer receives personalized attention and support.
- Engage and Qualify Customers : Clearly explain various promotional packages to customers and assess their specific needs to determine the best fit.
- Collaborate with Team Members : Work closely with the customer service and sales teams to meet client demands effectively and efficiently.
- Coach and Inspire : Partner with the Executive Manager to mentor and motivate your team, fostering their professional growth and career development.
- Promote a Positive Work Environment : Create a motivating and inspirational atmosphere that upholds the brand’s integrity and values.
- Ensure Operational Excellence : Uphold and execute operational policies and procedures to maintain high brand standards.
- Communicate Promotions and Incentives : Keep the team informed about current promotions, contests, and incentives to drive performance and engagement.
Requirements :
Benefits :
We are an equal opportunity employer and are dedicated to fostering diversity and inclusivity within our team. We encourage candidates from all backgrounds to apply.
