What are the responsibilities and job description for the Service Call Center position at Dick Hannah Volkswagen Hyundai of Portland?
We are seeking a friendly and organized Service Call Center Operator to join our team at Dick Hannah Dealerships. In this role, you will schedule necessary service work, maintain strong customer relationships to encourage repeat and referral business. If you have excellent communication skills, enjoy working in a team, and are passionate about delivering outstanding customer service, apply now to help ensure a productive and pleasant service experience for our customers and employees.
Service Call Center Compensation and Benefits:
Service Call Center Competitive Salary: $18-$20/per hour, depending on experience.
Generous Paid Time Off (PTO): We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.
Paid Holidays: Hannah Motor Company offers at least 5 paid holidays per year to the Service Call Center subject to completion of the introductory period and other eligibility requirements as per company policy.
Service Call Center Responsibilities:
- Operate multi-line phone system
- Operate computer
- Provide customer service support
- Follows up with customer declined repairs (CDR), to schedule needed work
- Reviews daily appointment schedule and adjusts team assignments as necessary
- Check in/out rental cars
- Ensures rental cars are cleaned and gassed for next customer
- Verifies/collects payment of rental car, by customer or dealership
Service Call Center Qualifications:
- Excellent communication skills (including listening, speaking).
- Ability to read, speak and understand English.
- Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
- Ability to multi-task.
- Ability to work alone, self motivate and manage one’s own time.
- Physical ability to use computer hardware/software.
- Team player with a positive attitude
At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.
Dick Hannah Dealerships. Believe in nice.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $18 - $20
