Principal Product Designer - Omni Shopping (REMOTE)

Principal Product Designer - Omni Shopping (REMOTE)Principal Product Designer - Omni Shopping (REMOTE) Apply locations Remote - Pennsylvania time type Full time posted on Posted 4 Days Ago job requisition id 202501556At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!OVERVIEW : Welcome to Product Design at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey driven through Technology. Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can enable human-centered practices that inspire, innovate, and deliver elevated experiences for our customers and products.This role supports our newly formed Athlete Experience initiative, focused on delivering end-to-end omni experiences purposefully designed for Athletes to strengthen their relationship with DICK’S now and in the future. More specifically, you will work within the Omni Shopping Activation Squad, an interdisciplinary team focused on enabling seamless and connected experiences across channels to equip athletes with the right gear to achieve their goals.As a Principal Product Designer, you will lead the end-to-end experience strategy within the scope of the Omni Shopping Squad. You will take ownership of the Athlete and Teammate journeys, working closely with cross-functional partners to gather insights, identify opportunities, and design industry-leading experiences that deliver significant business value.As a Principal Product Designer, you will lead the design efforts for highly complex programs that span across multiple portfolios and / or products. In this role, you enable the delivery of product experiences rooted in human-centered principles that support program-level strategic priorities. Your influence and expertise enable you to promote the value of design as you continue to build partnerships in support of the program you are working on. Focus areas may include : Human-Centered AdvocateExpanding teammate understanding and application of human-centered design, stakeholder exposure and involvement to critical HCD activities, and finding creative ways to influence HCD across multiple products.Evidence & RiskGuiding teammates on how to avoid extensive research practices through design maturity; understanding that the nature of the evidence needed will parallel the nature of the risk presented to the customer and / or the business.DiscoveryGuiding teammates through a process rooted in problem-solving frameworks, where they leverage mixed-methods research to support identification and understanding of users (and systems), journeys, and top problems.ExperimentationLearning is a critical part of your design philosophy, which allows teams to create ways to validate the effectiveness of the experience pre-launch through experimentation, prototype testing, A / B testing, usability testing, and so forth.Data-DrivenGuiding teammates on how to leverage mixed methods data insights to drive decision making.DevelopmentThis is where everything comes together as your teams commit to delivering an end-to-end experience. Product designers leverage Homefield, our in-house design system, to communicate and pair with software engineers throughout the development process.FeedbackYou provide the appropriate forums to seek feedback and understanding amongst your teams, stakeholders, and leadership in order to aggregate and activate this feedback in meaningful ways.Leadership & People ManagementYou are expanding your capabilities in leadership by providing design oversight within specific product teams involved in the program you are leading. Although you do not have direct reports, you are actively involved with designers regarding the strategy, planning, and execution for the program.QUALIFICATIONS : Candidates for this role should have : Advanced understanding of Product DesignUnderstanding or experience with Service Design and / or Experience Design a plusExperience defining journey maps and / or service blueprints to define end-to-end customer experiences spanning multiple products, channels, and teamsSuperior knowledge and application of Scrum, lean Product Management and human-centered design practicesSuccess in defining cohesive research and design strategiesExpert written and verbal communication skills that result in effective relationship buildingEffective management, facilitation and collaboration skills to drive alignment across organizational peers and complex stakeholder groupsProven ability to influence cross-functional teams & senior leadership stakeholders without formal authorityExperience with enterprise projects or highly complex strategic initiatives across multiple portfolios, products, and channelsSuccess in defining short- & long-term strategies, visions & launching excellent productsCurious attitude and desire to learnSuperior knowledge and application of problem-solving frameworks / methodologiesUnderstanding of software development lifecycleAbility to coach teammates on complex problem-solving frameworks, concepts or methodologiesCan quickly and effectively resolve conflictCan effectively provide decision making as a serviceAn ability to advocate for research and Design Thinking practices at all levelsDemonstrated coaching techniques to enable teammates without direct management responsibilitiesAbility to cross-functionally organize, motivate and mobilize teams towards working on a common goalIndirect or direct management experience, leading a group of teams towards the same goalPortfolio of work, demonstrating a human-centered design processScope – Where you operate within the Product Design organizationThis role is an Individual Contributor leadership role - no direct reportsExpert within the product design craftAdvanced understanding of Scrum and AgileSenior technical expert within the portfolioWorks on high complexity, high criticality enterprise initiativesPrincipals can span across multiple portfolios for enterprise initiativesOversees interns & special assignments as requiredCritical in talent assessments and recruitingAn advocate within the Product Design Community of PracticeRepresents Product Design on the planning teams (accountable for annual and quarterly planning at the enterprise level)High organizational agilityJob Duties & ResponsibilitiesLeadership – How you expand your influence through strategy, decision making, coaching, and managementThe Principal Product Designer does not manage people, but is actively involved with designers regarding the strategy, planning, and execution for highly complex programs spanning across multiple portfolios and / or products. Leading highly complex program initiatives, the Principal Product Designer is responsible for : Using evidence-based influencing skillsConducting stakeholder identification workshops and creating stakeholder maps by productFacilitating stakeholder engagement and interactions for HCD enablementTranslating stakeholder knowledge into inputs to discoveryImproving business proficiency through partnership with stakeholdersActively coaching and mentoring other product designers and cross-functional peersCoaching Product Design competencies, skillsets and profilesBeing an active member in the community of practiceStrategy – How you understand and plan within a product team that solves customer problems and drives market impactThe Principal Product Designer does not manage people, but is actively involved with designers regarding the strategy, planning, and execution for highly complex programs spanning across multiple portfolios and / or products. Leading highly complex program initiatives, the Principal Product Designer is responsible for : Understanding the macro-level journey across the initiative and cross-team dependenciesAbility to define end-to-end experiences across touchpoints, channels, and productsStrong storytelling skill setDesign Thinking methodologiesConducting and / or guiding research discovery to define problemsApplying mixed methods research practicesIdentifying the right problems using problem discovery frameworksPrioritizing problems to be solvedTesting and learning through lean experimentationLeveraging data and analytics to inform design strategy, in partnership with Data and Analytics partnersFollowing industry trends and retail concepts that can inspire innovative product thinkingBuilding partnerships with internal research teams (Athlete Insights, Data & Analytics, etc.)Understanding the macro-level journey across the program, and cross-team dependenciesEffectively explaining 'why' discovery / experimentation are neededDefining the discovery strategy in support of the programIdentifying new product opportunities within the portfolioSupporting the creation and implementation of the portfolio strategyExecution – How you support and provide oversight to the design and delivery of solutions to our customersThe Principal Product Designer does not manage people, but is actively involved with designers regarding the strategy, planning, and execution for highly complex programs spanning across multiple portfolios and / or products. Leading highly complex program initiatives, the Principal Product Designer is responsible for : Collaborating with Product Designs on product teams to deliver highly-effective designs across the product ecosystemUtilizing visual design principles applied to UI designDemonstrating a customer-centric view into developing great product experiences and the ability to advocate on a customer's behalfLeveraging Homefield to create UI designsParticipating in sprint planning to support research / design / developmentGathering feedback to inform behavioral trendsMonitoring metrics to understand usage trendsBuilding discovery objectives and goals in collaboration with key stakeholdersCombining quantitative qualitative data to tell the story of the productImproving data proficiency through partnership with the D&A teamServicesMentor / CoachDesign Community PresenceRecruiting & Hiring SupportProgram Strategy HCDInfluence the Practice of HCDNegotiation SkillsResearch SynthesisRelationship Building & NetworkingData GatheringInterviewingObservational HCD ActivitiesShadowing (empathy building)Mentee Senior Leadership Skill BuildingWorkshop FacilitationCompetitive Shopping & Research TravelExperimentation Planning & ImplementationData AnalyticsStorytelling (program level)DeliverablesMacro-level journeys maps and / or service blueprintsStorytelling artifacts (e.g., presentations, videos, etc)Research PlanStakeholder MapCustomer and User Segments, Profiles, & PersonasAthlete / Teammate Business Outcome StatementsUsability Testing ScriptHeuristic EvaluationDesign System Libraries (wireframes, prototypes, UI design)Inclusive Design ConsiderationsService BlueprintingInterview GuideCompetitive AnalysisAthlete Value StatementSite / Information ArchitectureSurvey DesignProblem & Solution IdentificationStakeholder Updates / DemoDomain(s), New Teammate (or Intern) On-BoardingInstructional design, video on-boarding, and build-kitsTouchbase / Performance TrackingExternal Design Workshops or Speaking EngagementsAdapting Specialized Design Skills / Practices In-HouseTargeted Pay Range : $95,200.00 - $158,800.00. This is part of a competitive total rewards package that could include other components such as : incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.#J-18808-Ljbffr

Salary : $95,200 - $158,800