What are the responsibilities and job description for the Retail Operations Lead position at DICK'S Sporting Goods?
House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.
If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!
OVERVIEW:
The Retail Footwear Operations Lead is responsible for directing workflow and overseeing the daily
operations in the shipping/receiving area and for general maintenance throughout the store under
the direction of the Sales Support Manager. The job duties and responsibilities of this role include the
following:
Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures and that the department area is organized and maintained so that back stock merchandise is easily accessible. Ensure that all other Freight Flow processes are executed, including transfers, RTVs, claims, key recs, misdirected freight processing, etc.
Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring the freight flow process. Also, help communicate information to department associates regarding Company initiatives, programs, promotions, etc., and train new and current associates on freight flow procedures as needed.
Assist the store management team with general supervision in the store in accordance with Company policies and procedures, including carrying keys to open and close the store, performing Front End and Cash Office functions.
Engage in behaviors that are in line with the Company's customer service and selling program, thus providing all customers with an outstanding store experience.
Maintaining Company loss prevention standards and controls in the Department.
Perform other tasks as assigned by management.
QUALIFICATIONS:
Prior shipping/receiving experience preferred
Customer-service oriented
Execution skills
Ability to work effectively in a team environment
Strong detail orientation
