What are the responsibilities and job description for the Website Order Processing Manager position at Dickey Farms Inc.?
Job Description
We are seeking a skilled Website Order Processing Manager to join our team at Dickey Farms. As a key member of our organization, you will be responsible for ensuring a seamless inventory process, leading all aspects from taking and processing orders to calculating shipping costs and delivering an exceptional customer experience.
Key Responsibilities:
• Ensure a smooth inventory process by leading all aspects, including order taking, processing, and shipping cost calculation
• Partner with our web design firm and marketing specialist to develop our long-term marketing strategy, website sales, and content creation needs
• Research and resolve errors or discrepancies with customer orders by working with suppliers to handle shipping issues and ensuring purchase records are accurately kept
• Make company purchases and process multiple orders daily
• Maintain constant communication with customers via phone or other means
Requirements:
• At least 3 years of customer service experience, preferably in agriculture or gift industry
• Proven ability to work efficiently in Excel and demonstrate analytical skills
• Organized and detail-oriented, with a focus on efficiency and consistency
• Strong problem-solving and communication skills, with the ability to support team members
About Us:
Dickey Farms is Georgia's oldest continuously operating peach packinghouse, with a proud heritage of over 125 years. We sell our products across the U.S. through grocery chains, local markets, and online channels. Our community-driven approach and commitment to family values make us a unique and rewarding place to work.
We are seeking a skilled Website Order Processing Manager to join our team at Dickey Farms. As a key member of our organization, you will be responsible for ensuring a seamless inventory process, leading all aspects from taking and processing orders to calculating shipping costs and delivering an exceptional customer experience.
Key Responsibilities:
• Ensure a smooth inventory process by leading all aspects, including order taking, processing, and shipping cost calculation
• Partner with our web design firm and marketing specialist to develop our long-term marketing strategy, website sales, and content creation needs
• Research and resolve errors or discrepancies with customer orders by working with suppliers to handle shipping issues and ensuring purchase records are accurately kept
• Make company purchases and process multiple orders daily
• Maintain constant communication with customers via phone or other means
Requirements:
• At least 3 years of customer service experience, preferably in agriculture or gift industry
• Proven ability to work efficiently in Excel and demonstrate analytical skills
• Organized and detail-oriented, with a focus on efficiency and consistency
• Strong problem-solving and communication skills, with the ability to support team members
About Us:
Dickey Farms is Georgia's oldest continuously operating peach packinghouse, with a proud heritage of over 125 years. We sell our products across the U.S. through grocery chains, local markets, and online channels. Our community-driven approach and commitment to family values make us a unique and rewarding place to work.
