Sales Manager

POSITION SUMMARY: Drive sales and outreach efforts as it relates to private and group sales for Dickie Brennan & Company. Represents the company with clients and represents sales with operations. Promotes/represents properties and products to local businesses, the tourism industry and social group business.

ESSENTIAL FUNCTIONS:

• Strategy
• efforts on meeting or exceeding sales targets developed by management and ownership
• sales metrics (calls made, site tours, new customers, etc.) and provide accurate reports and record keeping as required
• coordinate, and organize outside sales missions to targets and make direct sales contact via face-to-face contact, phone outreach, etc.
• and maintain effective sales presentations targeting both direct (individuals, corporate clients) and indirect (hotels, DMC’s) customer bases
• inquiries via web, phone, restaurant
• in sites tours, menu tastings, booking process, operational updates and client hand off to operations at the event
• Management
• outreach to establish new customers
• regular communication with prior and/or regular customers
• prompt and systematic responses to all customer inquiries and feedback
• and follow up on proposals and negotiate contracts
• in the collection of unpaid client balances
• Interaction
• with Chefs to develop menus for client tastings, seasonal events and special events
• for clients concerning set up, presentation, and timing
• with Management/Ownership to develop new sales tools (i.e. additional products, off-site catering opportunities)
• Management
• the client details once Sales has booked the event
• menu details
• the BEO
• with Client on payment and final signature
• Sales in BEO meetings with Operations Teams
• that Banquet Team has the proper details for upcoming events that are 3 weeks out
• with Sales team and Client on missing details
• the event, secure billing information and update Triple Seat with post event information ie. Final billing and notes
• Sales and Upper Management to any issues regarding the event (Sales team to handle checking with satisfaction directly with the client)
• Representation
• designated functions as a representative of the restaurants
• sales walk-thrus, FAM meals, appropriate CVB sales meetings
• restaurants with clients and sales prospects
• visibility in the hospitality community and represent company in local business meetings to garner sales clients
• and maintain partnerships with other entities such as: Saenger Theatre, the Cabildo, St. Louis Cathedral, Jesuit Church, and related entities
• membership and active participation in industry related organization(s) and remain current on industry trends
• proper training and certifications in agreed upon organizations related to position, i.e. CCE, CMP
• attend appropriate and designated meetings
• as a role model and always presents oneself as a credit to the restaurants and encourages others to do the same
• related work and other duties as assigned
• present a positive attitude and professional actions conducive to a business environment towards company, clients and co-workers

REQUIREMENTS:

• in Business or Marketing preferred
• of five years of experience in Hospitality Sales and/or Marketing, plus three years of experience in sales
• to read and write in English with strong verbal, interpersonal and communication skills
• organizational, multi-tasking, time management, follow-up and analytical skills with attention to detail and accuracy
• leadership and management skills
• in Microsoft Office programs
• to learn new programs like Triple Seat, Open Table, and Toast
• skills including use of e-mails (Microsoft Outlook) and information gathering
• knowledge of the daily operations of a professional office, and standard office equipment
• to work in a team-oriented, fast-paced environment with a customer service orientation
• efficiently and independently with a drive to succeed
• flexible and eager to learn new things
• to manage confidential business, customer and employee information with tact and discretion
• be able to respond calmly and make rational decisions when handling guest issues in a fast-paced environment
• to provide the highest level of guest satisfaction
• be able to get along with colleagues and co-workers as a team
• maintain a high level of professional appearance and demeanor
• to act with integrity and honesty in all situations
• be able to maneuver in an office, through restaurants and at outside functions
• be able to sit or stand for extended periods of time, bend, stoop, reach, kneel, crouch, twist, lift, push, pull and grip items when necessary. May occasionally lift up to 30 pounds; push, pull or move items weighing up to 50 pounds.
• dexterity is essential. Must possess finger dexterity to use office equipment adeptly
• office hours are generally 9am- 5pm, Monday-Friday. Sales Managers are often required to greet clients at events on nights & weekends.
• also be able to dependably work a flexible schedule, depending on special event schedule in accordance with operations and adhere to the attendance requirements of the company
• adhere to the established appearance, hygiene and dress code guidelines
• to adhere to and comply with all rules and regulations of the company

General Comments: This description is intended to describe the essential job functions and their requirements. It is not an exhaustive list of all duties, responsibilities, and/or requirements of the position. Other functions may be assigned, and management retains the right to add to or revise this job description at any time, with or without prior notice. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employment is at-will, and this job description does not imply an employment contract.