Fiber Technician

1. Responsible for the observance and enforcement of DES safety rules, procedures, safety policies, and bulletins
2. Safely, efficiently, and properly installs, prepares, removes, troubleshoots, and maintains all types of telecommunications and fiber line equipment and apparatus as required or directed. This includes but is not limited to the following:
   1. Constructs and maintains all phases of mainline fiber line construction including aerial and underground cables.
      1. Pole Transfers
      2. Placing, removing, and/or redirecting mainline fiber cables and strand.
   2. Installs, maintains, and repairs overhead and underground fiber drops, to both residential and commercial premises.
      1. Capable of using underground placing machinery, bucket trucks, ladders, climbers, and underground utility locators.
   3. Performs in-home premise installations and maintenance as necessary.
      1. Configure and optimize inside wiring systems, with a specialization in fiber optic cabling.
      2. Design and implement structured cabling solutions for data, voice, and video applications.
      3. Ensure seamless connectivity within buildings or premises, including offices, data centers, and residential spaces.
      4. Troubleshoot and resolve connectivity issues related to inside wiring systems.
      5. Install and configure networking equipment, such as switches, routers, and patch panels, as part of inside wiring projects.
      6. Ensure compliance with industry standards and best practices for equipment placement and connectivity.
      7. Conduct thorough testing of inside wiring configurations to ensure reliability and performance.
      8. Implement quality assurance measures to meet or exceed industry standards.
      9. Performs minor drywall patches/repairs as needed.
      10. Maintains up-to-date knowledge of various technologies, devices, and networking equipment commonly used within homes and businesses.
      11. Educates customers on how to connect and utilize their internet connected equipment.
      12. Markets Ignite Broadband services to customers and public as necessary.
   4. Splices fiber cable to industry quality standard and effectively operates all fiber optic testing.
      1. Configures and troubleshoots Fiber Optical Taps/Splitters/Terminals
      2. Understands the information obtained by an Optical Time-Domain Reflectometer (OTDR)
      3. Perform inspections and testing of fiber optic systems to ensure proper functionality.
3. Network Design and Configuration
   1. Interprets company mapping systems such as IQGEO and Vetro Maps.
   2. Assist in the design and configuration of fiber optic networks while working closely with direct supervisor and engineering department.
      1. Performs site surveys while recommending the best approach in providing broadband service for residential, commercial, and other structures, such as MDU’s.
   3. Collaborate with the engineering team to implement network upgrades and expansions.
      1. Performs field audits to gather information needed for proper outside plant design.
4. Documentation and Communication Skills
   1. Possesses the ability to stay organized while effectively communicating both electronically and verbally.
      1. Create detailed documentation of wiring configurations, including diagrams, schematics, and test results.
      2. Provide updates on current projects, materials used, estimated timelines, etc.
5. Monitors and manages inventory levels to ensure an adequate supply of materials required for daily operations is available for him/herself as well as the entire team.
6. Makes recommendations to direct supervisor regarding process improvement and problem resolution when independent action would exceed scope of authority.
7. Exercises great care to avoid damage to property and reports any damage to appropriate personnel as soon as possible.
8. Communicates with the customers and requests property owners’ permission prior to performing work, when applicable.
9. Responds quickly to reported broadband outages. Locates problems and performs maintenance on fiber lines as necessary to restore service.
10. Works with DES linemen on the maintenance and repair of existing and proposed ADSS fiber
11. Performs other duties as assigned to fulfill the objectives of the company and this position.
12. Other duties as assigned.

• Advanced knowledge of fiber optic splicing (fusion and mechanical)
• Ability to distinguish colors and exhibit visual depth perception.
• Proficient in working from lineman hooks and/or ladder and bucket truck.
• Knowledge or ability to acquire knowledge of the telecom and fiber distribution system in the service area, such as location of lines, splice points, recovery loops, electronic equipment, etc.
• General knowledge residential and commercial construction and remodeling
• Proven ability to multi-task and plan/prioritize work to meet deadlines with a high degree of accuracy and attention to detail.
• Knowledge or ability to learn the cooperative mapping system and ability to read and comprehend maps to themselves and others.
• Ability to clearly explain complex concepts to customers in a courteous, simple, and effective manner.
• Knowledge of basic mathematics skills and ability to make calculations and analyses.
• Strong analytical and critical thinking skills with demonstrated problem-solving abilities.
• Effective communication skills and the ability to work as a team player.

• Able to work 8-hour shifts or longer if emergencies require. 
• Must be able to work under any type of weather condition.
• Must be skilled in the application of first aid methods.
• Must be able to follow safe and efficient work practices.
• Visual acuity, manual dexterity, hearing, standing, walking, sitting, stooping, bending, squatting, lifting, and carrying up to 100 pounds, twisting, balancing, kneeling, crouching, and climbing.
• Manual dexterity is required to maintain proper safety while performing telecom construction from the pole in hooks or on a ladder.

1. Must possess at the time of employment a valid Driver License and safe driving record. Maintaining the license is a continuing condition of employment.
    
2. Must maintain at the time of employment or obtain at a time designated by DES, a valid certification of proficiency in adult CPR, first aid, and AED.

WORKING CONDITIONS:

• Minimum of eight hours a day, five days a week.
• Occasionally works on Saturdays to perform in-home and customer premise installations.
• Works an on-call rotating schedule including nights, weekends, and holidays.
• Works primarily outside with exposure to inclement weather, including temperature extremes.
• Works in un-conditioned spaces within customer premises including crawl spaces and attic spaces.
• Extensive travel within the DES service area.
• Occasionally travels to meetings, to include overnight, outside of DES service area.