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Patient Account Representative - Fulltime

Dickson Medical Associates
Dickson, TN Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 5/6/2025

Patient Account Representative – Full Time - responsibilities include a variety of office/clerical tasks relating to claims processing; contacts patients and responsible parties to resolve past-due accounts; investigates account status and initiates collection.. Works with physicians, staff and other facility departments to develop and implement policies and procedures. Participates in a team environment to include open communication, trust, accountability and mutual respect. EDUCATION and/or EXPERIENCE: Minimum requirements include: High school diploma or equivalent, Associate’s degree preferred, two years prior of customer service experience with a medical group. Knowledge of medical billing/collection practices. Knowledge of basic medical coding and third-party operating procedures and practices. Must be proficient in computer related skills, MS Office preferably in Excel and Word; ability to work with limited supervision; possess strong verbal communication skills, good organization skills and attention to detail.

(Duties include the following, but are not limited to)

  • Identifies problem accounts with payors; investigates and corrects errors, follows-up on missing account information, and resolves past-due accounts.
  • Answers inquiries by phone regarding past-due accounts and insurance guidelines; researches incorrect addresses for past-due accounts.
  • Contacts responsible party to resolve delinquent accounts; prepares payment plans and monitors adherence to plans by responsible party; directs accounts to outside collection agencies when necessary.
  • May contact attorneys, employers, physicians, and others necessary to obtain information for resolution of credit and collection matters.
  • Prepares reports to identify and resolve accounts receivable and referral problems.
  • Posts data; verifies and performs mathematical computations; maintains files.
  • Composes and types routine correspondence, memos, letters, etc.
  • Performs other duties as assigned.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: In person

Salary : $15 - $18

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