What are the responsibilities and job description for the Automotive Operations Manager position at Diehl CDJR of Robinson?
Job Title: Automotive Operations Manager
At Diehl CDJR of Robinson, we are committed to delivering exceptional customer experiences and outstanding operational performance. We are seeking an accomplished Service Manager to lead our service department, driving business growth and improving customer satisfaction.
Responsibilities:
- Oversee the service department, ensuring efficient operations and high-quality customer experiences.
- Manage technicians' productivity and payroll records, providing valuable insights for departmental improvements.
- Recruit, develop, and train a high-performing service team, promoting a culture of excellence and innovation.
- Drive departmental goals through strategic planning, forecasting, and scheduling management.
- Collaborate with cross-functional teams to foster effective communication and teamwork, achieving business objectives and delighting customers.
- Promote manufacturer and dealership training standards within the service department, staying current on industry trends and best practices.
- Design and execute customer relations strategies to optimize CSI scores, leveraging data analysis and customer feedback.
- Develop partnerships with vendors to create compelling service promotions and maintain service programs that meet customer needs.
