What are the responsibilities and job description for the Business Development Director position at Diehl CDJR of Robinson?
Job Title: Business Development Director
Diehl CDJR of Robinson is committed to driving business growth and delivering exceptional customer experiences. We are seeking a seasoned Service Manager to lead our service department, leveraging their expertise to improve operational efficiency, customer satisfaction, and revenue growth.
Main Responsibilities:
- Oversee the service department, focusing on operational efficiency, customer satisfaction, and revenue growth.
- Analyze and improve technicians' productivity and payroll processes, enhancing departmental performance.
- Develop and lead a high-performing service team through recruitment, development, and training initiatives.
- Drive departmental goals through strategic planning, forecasting, and scheduling management, ensuring accurate budgeting and resource allocation.
- Collaborate with cross-functional teams to foster effective communication, teamwork, and business outcomes, achieving sales and profit targets.
- Maintain manufacturer and dealership training standards within the service department, promoting ongoing learning and professional growth.
- Design and execute customer relations strategies to optimize CSI scores, leveraging data analysis and customer feedback.
- Develop partnerships with vendors to create compelling service promotions and maintain service programs that meet customer needs and drive revenue growth.
