What are the responsibilities and job description for the Subaru Service Advisor position at Diehl Subaru of Massillon?
High volume Subaru dealer is looking for an experienced Automotive Service Advisor. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities.
As a Service Advisor you will:
- Greet customers in a timely and friendly manner
- Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order
- Advise customers on the maintenance intervals according manufactures specifications
- Provide customers with a complete and accurate estimate for labor and parts
- Provide customers with a detailed breakdown of all charges for the services performed to their vehicle
- Obtain prior authorization from the customer or warranty company of repairs that need to be completed
- Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress
- Verify manufacturer and extended warranty coverage
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
- We offer competitive wages and embrace a “promote within” philosophy
Qualifications:
- Clean driving record
- Time management skills
- Commitment to 100% customer satisfaction
- Computer skilled
- Be organized, professional and courteous
- Prior Service Advisor experience is preferred
