What are the responsibilities and job description for the IT Infrastructure Manager position at Diesel Direct Inc?
Job Description
Job Description
IT Infrastructure Manager
The Infrastructure Manager will report to the VP of Technology at FUELLOC LLC and will be responsible for the overall management, and support of the technical infrastructure and end-user computing environments. The incumbent must have a strong desire to learn new skills and further their IT career with a growing, industry leading and fast paced company. This is an in-office position located in Stoughton MA.
General Duties & Responsibilities :
- Participate in and oversee the resolution of IT support requests, including password resets, printer issues, network, security and various proprietary applications.
- Coordinate with external vendors in managing complex technical issues.
- Ensure high levels of user satisfaction and oversee the provision and success of End User and Technical Environment (EUT) services.
- Manage relationships with IT vendors, negotiate contracts and ensure services meet agreed SLAs.
- Develop and maintain a comprehensive knowledge base.
- Work closely with internal departments to understand their IT needs and ensure seamless support.
- Supervise, manage and mentor the EUT team.
- Serve as the primary advocate and liaison between the EUT team and other teams.
- Participate in the new employee review and assessment process.
- Determine areas for improvement, propose and implement changes to obtain those improvements.
- Available on call at any time to respond to important situations, emergencies and items requiring immediate attention.
- Manage the overall lifecycle of service requests as they come into our system, ensuring that requests are properly received, prioritized, assigned, and that they receive timely updates and resolutions.
- Ensure that escalations to other teams are properly requested and processed.
- Coordinate EUT technician scheduling needs, adjusting for attendance and evolving priorities.
- Ensure that technician field dispatches are efficiently coordinated with clients and completed successfully.
Qualifications :
