What are the responsibilities and job description for the Customer Service/Retail Associate position at Dig'n Zone Theme Park?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will help us maintain a positive relationship with our clientele. The ideal candidate will possess strong interpersonal skills and a passion for delivering outstanding customer experiences.
Duties
- Greet customers warmly and assist them in identifying their needs.
- Handle customer inquiries via phone, email, and in-person interactions.
- Process transactions accurately using cash registers and POS systems.
- Perform retail math calculations to assist customers with purchases.
- Conduct product demonstrations to enhance customer understanding and engagement.
- Upsell products and services based on customer preferences and needs.
- Maintain a clean and organized workspace while ensuring all merchandise is displayed effectively.
- Supervise junior staff when necessary, providing guidance and support.
- Document customer interactions and feedback for continuous improvement.
Experience
- Previous experience in retail sales or customer service is preferred.
- Familiarity with cash register operations and basic math skills are essential.
- Strong phone etiquette for handling customer calls professionally.
- Experience with product demos to effectively showcase offerings is a plus.
- Bilingual candidates are encouraged to apply, as this can enhance communication with diverse customers.
- Supervisory experience is beneficial but not required; willingness to learn is key.
Join our team as a Customer Service Representative, where your contributions will make a difference in the lives of our customers every day!
Job Types: Full-time, Part-time, Seasonal
Pay: From $15.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
Ability to Commute:
- Sevierville, TN 37862 (Required)
Ability to Relocate:
- Sevierville, TN 37862: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15