Advanced Level 1 IT Helpdesk Technician

About Us:

Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Level 1 Helpdesk Technician to join our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our client's business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.

About the Role:

We are seeking a highly skilled and motivated individual to join our team as a Level 1 IT Technician. In this role, you will be providing remote support to our clients over the phone, in chat, and via email. Your primary objective is to ensure clear communication with clients and assist them with their technical issues. The ideal candidate possesses strong problem-solving skills, technical knowledge, and excellent communication skills.

Primary Responsibilities:

·        Provide first-level support for service requests, ensuring timely and professional resolution of technology-related issues, including workstations, servers, printers, networks, and vendor-specific hardware and software.

·        Deliver remote IT support, including expertise in Windows servers, Active Directory, Office365, and DNS.

·        Offer basic network support, addressing WAN and LAN connectivity, routers, firewalls, and security concerns.

·        Implement and support basic remote access solutions such as VPN and Terminal Services.

·        Monitor the remote monitoring and management system for alerts and notifications, promptly responding through service tickets.

·        Maintain and update system documentation using ConnectWise.

·        Communicate professionally with customers, providing exceptional service and support.

Job Qualifications:

·        Basic understanding of troubleshooting systems.

·        Strong interpersonal skills, including effective communication, active listening, and a customer-centric approach.

·        Ability to diagnose technical issues and provide efficient solutions.

·        Excellent multitasking skills and adaptability to rapidly changing environments.

·        Quick learning ability for new software and troubleshooting tools.

·        Self-motivated with a sense of urgency to meet service commitments.

·        Recognize when it's appropriate to escalate support tickets.

·        2 years of IT or related experience

·        Strong problem-solving skills and a proactive attitude.

·        A or other relevant certification

Benefits Offered:

Benefits: 

• Nationwide medical insurance 

• Dental insurance 

• Life insurance gifted to all employees 

• Long-term disability insurance gifted to all employees 

• 401k and company matching 

• Generous PTO policy 
• Mental Health days

• HSA and FSA options 

• Paid training and certification assistance 

• Flexible working schedule 

• $500 sign-on bonus 

• Team building events 

We are an Equal Opportunity Employer!

Salary : $48,000 - $50,000