What are the responsibilities and job description for the IT Hardware Technician position at DigaCore Technology Consulting?
About Us:
Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of hardware technician on our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our client's business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.
About The Role:
As a Hardware Technician at Digacore Consulting, LLC, you will be responsible for the setup, maintenance, and troubleshooting of hardware devices and equipment for our clients. Your primary focus will be on providing timely and effective support to ensure our clients' hardware systems are operating at peak performance.
Primary Responsibilities:
- Manage diverse IT equipment including desktops, laptops, servers, iPad, tablets, kiosks, and keyboards.
- Maintain comprehensive documentation of hardware failures, installations, repairs, and replacements.
- Install and configure new hardware and software systems.
- Identify and resolve hardware-related issues through diagnostic troubleshooting.
- Upgrade outdated hardware equipment to ensure optimal performance.
- Perform routine cleaning of computer systems to prolong lifespan and functionality.
- Execute cloning and imaging processes for devices as needed.
- Disassemble, repair, and reassemble hardware devices as required.
- Manage accurate inventory and documentation of hardware dispatched to clients.
- Adhere to project deadlines and fulfill project requirements.
Requirements:
- Strong technical proficiency in hardware setup, maintenance, and troubleshooting.
- Excellent problem-solving skills and attention to detail.
- Effective communication skills, both verbal and written.
- Ability to work with a team.
- Willingness to learn and adapt to new technologies and procedures.
- The ability to work in a fast paced environment and enjoys multitasking.
Preferred Qualifications:
- Relevant certifications in hardware or IT support.
- Familiarity with Microsoft operating systems and productivity applications.
- Experience with network setup and troubleshooting.
Benefits:
- Nationwide Medical Insurance
- Dental Insurance
- Life insurance gifted to all employees.
- Long-term disability insurance gifted to all employees.
- HSA and FSA options
- 401k
- Generous PTO policy
- Mental Health Days
- $500 sign-on bonus
We are an Equal Opportunity Employer!
Salary : $38,000 - $40,000
