Service Desk Clerk

Evening shifts 3p - 11p.

Service Desk Clerk

Department: Front End

Supervisor: Front End Manager

Hours: Full Time/ Part Time

Position Summary

This is one of the most integral jobs of the store, ensuring an accurate check out experience. Accurate scanning of each item, money handling, bagging, maintaining a clean and well-organized register and promote the rewards program. You may be the last point of contact for our guests, ensuring they receive an excellent and Friendly experience.  

Job Duties

• Helps to maintain a clean and safe environment to work and shop.
• Effective communication with team members and supervisors to build and maintain morale.
• Knowledge of company policies, programs, and procedures.  
• Promote a harassment-free work and shopping environment, and immediately reports any potential harmful situation.
• Continually strives to build knowledge and skills, both personally and within the department.
• Proper product handling, case cutting, price marking, rotation, facing, and display of merchandise.
• Follow through and achieve all company policies, programs, and directives.
• Is a team player and able to do the jobs/tasks asked by others.
• Maintain quality standards within the department and store.
• Assist guests to help improve their shopping experience.
• Completes tasks efficiently and in a timely manner
• Provide exceptional guest service to ensure each guest leaves with a smile.
• Be visible. It is important to be able to offer guest assistance. Visibility and acknowledging guests also offers security when guests know that you are aware of their presence. 
• Exercise all security procedures as defined in Certification. The safety of guests and team members must be your first priority. Never be alone at the front of the store.
• Promote a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with the guests. “Make it right when something goes wrong.”
• Be responsible for the productivity and efficiency of the Front-end team members. Keep team members on task. Go to Opening & Closing Responsibilities.
• Maintain a Clean and sanitary check stand and front end.
• Ensure all items are scanned accurately and expeditiously.
• Bag items as needed following all bagging techniques.

Experience:

Minimum Age: 18 years or older

Equipment use: Cash Register, Computer, Box Cutter, etc.

Physical Abilities: Regularly required to walk, sit, stand, twist, and bend; repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance; occasionally stoop, crouch, kneel, or crawl. Use of step stool and ladder. Lifting 60 pounds and may include floor to shoulder and overhead.

Communication: Ability to write, speak, hear and/or understand the spoken word in order to respond promptly to team members and guests’ needs. Ability to read and interpret documents such as safety rules, operating and maintenance manuals.

Benefits (if applicable):Health Insurance, Vision and Dental Care, Paid Time Off, Holiday Pay, Flexible Scheduling, Opportunities for Advancement,