Contact Center Representative - Seasonal

HAVE YOU HEARD OR SEEN, “CALL BEFORE YOU DIG”? ARE YOU SAFETY CONSCIOUS? DO YOU LIKE TO HELP PEOPLE?

Diggers Hotline, Wisconsin’s One Call Notification Center, is hiring Contact Center Representatives for seasonal full-time & part-time, 1st & 2nd shifts in our 24x7 center, headquartered in New Berlin! Come and join our Team - we support and promote a positive work experience for our employees!

Diggers Hotline is looking for talented individuals primarily responsible for answering inbound calls in a fast-paced environment. As a Contact Center Representative, you will help excavators from throughout Wisconsin file utility-locate requests for the purpose of SAFE digging, and protecting buried utilities.

Applicants with customer service experience or call center background, preferred.

TAKE A LOOK…Are YOU qualified?

• Are you able to read & interpret documents such as policy and procedure manuals – can you read a map and have the ability to identify north, south, east, & west? This is a vital part of the job.
• Do you have the ability to adhere to a work schedule and show up to work on time each and every shift?
• Can you listen effectively and problem-solve? Are you able to communicate clearly and effectively with confidence and tact?
• This is a safety sensitive position. Can you pass a pre-employment drug screen?
• Do you have strong computer skills that include general keyboarding & program navigation?

If you answered “YES” to all these questions…THEN WE WANT TO TALK TO YOU!

PAID TRAINING: $18.50/Hour Training Wage. You must be available every day for the entire 4-week training period in the classroom. Classes begin February 3rd, Monday through Friday, 8am to 2:30pm OR 3pm to 9:30pm; including a 30-minute unpaid lunch.

General shift availability will be discussed during phone & in-person interviews.

WAGE: $19.00/hour after successfully completing the 4-week training class plus 4 weeks taking live calls; not negotiable.

ASK ABOUT the potential for permanent hire!