Intern, Technical Support (Hopkins, MN - Hybrid)

Digi International (Digi) is a leading global provider of mission-critical and business-critical machine-to-machine (M2M) and Internet of Things (IoT) connectivity products and services. We help our customers create next generation connected products, deploy, and manage critical communications infrastructures in demanding environments. Our embedded modules and off-the-shelf routers, gateways and network products are designed for relentless reliability and deliver unquestioned performance and security. Our cloud-based software and professional services help customers put their connected products and assets to work across a broad range of mission-critical industry applications. Founded in 1985, we have helped our customers connect over 100 million things and growing.

 

The Technical Support Engineer internship is designed to provide exposure to a variety of Digi’s products and processes a Support Engineer would perform under supervision of Digi IT leadership.  This opportunity includes learning about Digi’s hardware offerings, learning about ticketing and phone systems, assisting customers in troubleshooting Digi equipment via phone and email, creating customer facing knowledge base articles or other documentation, and helping with internal project work related to the department.  In addition, the intern will be required to complete routine updates for leadership and a capstone presentation on their work performed and conclusions made to be presented to Digi IT leadership and for their use within any college program requiring them to highlight their experience.

This is an exciting opportunity for a college student studying information technology, engineering, or computer science to make an impact on this business by learning about new technologies and gaining experience working in a customer facing role.  Work with our team and gain experience as you consider a future in information technology. 

 

• Respond to and resolve daily customer support requests; which include phone and email support.
• Assist in handling live queue calls as needed
• Maintain high level of customer satisfaction
• Responsibilities may include technical consultation on projects and helping other team members accomplish their respective technical tasks
• Learn and test new products and technologies as it relates to the Digi product line
• Maintain clear and concise ticket documentation with all required data and fields
• Escalate service requests and issues appropriately, and work with engineering teams to resolve the issues

• College student actively enrolled and working towards a degree in information systems, engineering, or computer science.
• Knowledge of networking principles such as Ethernet, TCP/IP, IPSec, and Firewalls.
• Proactive approach to learning new software and products.
• Strong interpersonal skills including verbal and written communication skills.
• Ability to learn and effectively utilize customer support tools/resources.
• Ability to work under direct supervision and independently to meet timelines.
• Solid understanding of Microsoft solutions including Teams, Word, Excel, PowerPoint, etc.

 

• Information Technology work experience.
• Information Technology certification or studying in preparation of taking a certification exam.

 

At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global    company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.