Product Solution Specialist (Mishawaka, IN - Hybrid)

Join a high-performing, tight-knit team at a fast-growing company that is using the Internet of Things (IOT) to transform how organizations sense, monitor, and make decisions. Founded out of MIT in 2005, Smart Sense is trusted by more than 2,000 organizations, including Walmart, SpaceX, Apple, CVS Health, Coca-Cola, and the US State Department to help them make sensor-driven decisions. We have a solution that our customers rely on every day to make mission critical decisions; we are looking for team-oriented change agents to help shape the future of IOT. 

 

We are looking for a customer-centric, detail-oriented team member to WOW our customers. The primary role of a Product Solution Specialist is to help support our customers with their SmartSense by Digi Software and Hardware. This is done through troubleshooting and educating them on how best to leverage our products. You will be working with some of the market leaders in the healthcare/pharmacy, food service and transportation industries and must have a willingness to learn and excel in utilizing our Customer Relationship Management (CRM) system. In utilizing our CRM, you will work daily support tickets and provide accurate documentation for our customers. In addition to utilizing our CRM system you will also work in the team’s phone queue to assist customers. The day-to-day activities of a Product Support Specialist will require attention to detail, speed, and effective communication skills. 

 

What We Offer 

• A fun, fast paced team that turns data into valuable information 
• Opportunity to work with market leaders in the healthcare/pharmacy, food service and transportation industries 

What You Will Do and The Outcomes You Will Achieve 

• Work through customer’s problem, questions, bugs etc. via email and phone to resolution while maintaining SLA’s and KPIs 
• Learn industry standards and terminology including CDC guidelines and HACCP compliance 
• Be proficient in tools such as JIRA and NetSuite 
• Manage customer escalations by leveraging expertise in industry knowledge 

 Who You Are and What You Bring 

• Passion for working with customers and providing outstanding experiences 
• Strong multitasking and organizational skills in a face paced environment 
• Strong and effective communication skills 

 Desired But Not Required 

• 2 years of experience working in technical or product support 
• Previous experience in working with CRM software tools 

Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.

The anticipated base pay range for this position is $18/hr – $25.48/hr. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate’s relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.

At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.