Inside Sales Representative|Global Customer Support (Hybrid) - $18.00++

Schedule: Monday - Friday 9:30 am to 6:00 pm

Position Overview

The Global Sales Representative will be a key member of ensuring all orders are processed on a timely basis for customer needs. Ideal candidate must be self-motivated with some knowledge in sales and customer service processes. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.

This is an essential onsite role and will require regular onsite attendance.

Responsibilities

Must be able to…

• Understand Digi-Key's digital platforms helping customers with logging in and ability to navigate to any products within the site including events, tools, training and development, technical publications, etc.
• Process customer purchase orders within the set service level agreement metrics
• Handle, organize and process customer quote requests
• Process|route customer inquires as needed with the overall goal of first contact resolution
• Must maintain a strict standard of confidentiality to ensure that our customers protected information is secure
• Ensure internal and external customer satisfaction
• Manage internal communication between departments once purchase order is received
• Update or change sales orders in the system based on customer requirements and resolve any discrepancies
• Ensures all data and details related to orders are up to date
• Send sales order confirmation to the customer and any other key partners (as required)
• Communicate clearly, both verbally and in written format, with customers, internal support team members
• Communicate accurate information to customers concerning order status, order changes, shipping information, product availability and pricing
• Customer file creation and maintenance
• Backlog management of pending sales orders
• Collaborate with internal departments to resolve issues or concerns up to the order being placed|submitted and to ensure on time shipments
• Interact with Foreign sales offices and personnel to provide global customer support
• Work with Trade Compliance team during order process to ensure adherence to local, state and country laws
• Begins to know and understand Digi-Key's categories of business and the types of customers served

Other typical tasks may also include...

• Participates in staff meetings and attends other relevant meetings and seminars as needed|requested
• Process registrations as needed
• Leveraging Digi-Key sales knowledge & skills to drive additional sales
• May participate in job shadow activities for other Global Sales staff or other areas of the company as requested
• May process Vendor Fulfillment|Consignment Orders
• May process Specialty Sales requests (e.g. Vendor Promos, Tradeshows, First Robotics, Employee Orders)
• May process Smarter Mail - PCI Compliance Issues
• May support Tier One Customers
• May participate in User Acceptance Testing
• May participate in the creation of training & documentation of processes as well as the facilitation of training
• May participate on cross-functional working teams

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Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Required Knowledge, Skills and Experience

Minimum/Essential Qualifications:

• High School diploma|equivalent or relevant work experience
• Successful completion of the training provided (system 'know-how' & sales 'know-how')
• Gain a basic understanding of the various functions of Digi-Key and the industry Digi-Key operates in
• Gain basic knowledge of the Digi-Key brand and its principles
• Ability to speak to both internal and external customers on the phone for a minimum of two hours a day
• Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
• Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
• Must be able to perform the following behavioral competencies; attention to detail, customer/client focus, ethical conduct, manage execution/productivity, personal effectiveness/credibility, and positive attitude

Preferred Qualifications:

• Entry-level Sales position; 0-2 years of sales or customer service experience

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Experience level:

• Under 1 year

Shift:

• Day shift

Supplemental pay types:

• Signing bonus

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• Hybrid remote
• Office

Ability to commute/relocate:

• Thief River Falls, MN 56701: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Thief River Falls, MN 56701

Salary : $17 - $18