Customer Relationship Specialist

Position Summary:

The Customer Relationship Specialist is responsible for ensuring our customers receive the best service and support while meeting the objectives of the business. Uniquely situated between the two, the Customer Relationship Specialist understands the customer’s and the business’s needs and facilitates success for both parties through communication, problem-solving, and customer-centric skills.

You may have other duties assigned that are not listed below.

Essential Job Functions:

• Provides excellent communication with customers through various channels.
• Maintains a positive, empathetic, and professional attitude toward the customer at all times.
• Enters customer requests on designated form(s) and routes to the appropriate co-worker(s) for action items.
• Tracks customer requests and provides regular updates to the customer until the issue is resolved.
• Responds to inquiries timely and confidently by knowing our products and processes inside and out.
• Accurately enter Sales Orders and any revisions of the same.
• Tracks customer orders throughout the process, providing regular updates to the customer.
• Coordinates customer sample process and arranges sample shipping.
• Works with Operations to ensure customer orders are scheduled and produced according to the customer timelines.
• All other duties as assigned.

Competencies

• Proficient in MS Office with a working knowledge of CRM platforms
• Excellent verbal and written communication skills
• Customer-centric values
• Upbeat, positive demeanor with exemplary people skills
• Critical thinking
• Active listening
• Self-motivated with a strong sense of urgency

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment.
• Occasional exposure to manufacturing areas that may require the use of company-provided personal protective equipment (PPE)
• While in the production environment, one might experience different aromas, warmer or cooler than average temperatures, elevated noise levels, lighting differences and other conditions typical of a manufacturing facility.

Physical Demands

The physical demands described here are representative of those that must be met by a coworker to successfully perform the essential functions of this job.

While performing the duties of this job, the coworker is regularly required to talk or hear. The coworker is frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. The days and hours of work are Monday through Friday, 7:30 a.m. to 4:30 p.m. Evening and weekend work may be required as job duties demand.

Travel

Travel requires up to 5% travel.

Required Education and Experience

• Education: High school diploma or equivalent
• Experience: 10 years’ customer service experience; industry knowledge a plus

Additional Eligibility Qualifications

None required for this position.

AAP/EEO Statement

DigiCan is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. DigiCan prohibits discrimination and harassment of any type and affords equal employment opportunities to coworkers and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. DigiCan conforms to the spirit as well as to the letter of all applicable laws and regulations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the coworker for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $21.63 - $26.44 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 10 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Saint Charles, MO 63301 (Required)

Work Location: In person

Salary : $22 - $26