What are the responsibilities and job description for the System Administrator III- TS/SCI Fullscope Poly position at DigiFlight?
FT Meade, MD
Join an outstanding team that offers exciting job opportunities with the goal of providing the absolute best support to our customers. Here at DigiFlight we embrace integrity, innovative solutions, put our customers first and offer a highly competitive benefits package!
Active Top-Secret SCI with FSP Poly
Responsibilities:
• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
• Support the design of systems, mission architecture and associated hardware.
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
• Analyze and resolve complex problems associated with server hardware, applications and software integration.
Qualifications:
Required Education & Years of Experience:
• Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
- Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
Our People
DigiFlight attracts the most highly skilled workforce to protect some of our nation’s most sensitive systems. Before joining the company, many DigiFlight professionals served our country in a civilian and/or military capacity. Our diverse team provides innovative solutions as they support critical clients in tackling tough challenges. Most importantly, our team is passionate about their work and making a difference.
Our corporate culture promotes a healthy work/life balance.
Our Benefits
DigiFlight’s competitive benefits package allows employees to manage their personal and professional portfolios through a variety of features and programs. Our benefits include:
- Health, Dental, Vision, and Flexible Spending Account
- Paid Time Off (PTO)
- 11 paid holidays
- Tuition Education Assistance
- Professional Development
- 401(k) retirement plan
- Life insurance and short- and long-term disability insurance
- Employee Referral Program
- Marketing Incentive Plans
DigiFlight, Inc. (DFI) is an Affirmative Action. DFI offers a highly competitive, family-oriented benefits package.
