What are the responsibilities and job description for the Social Media Investigator Job at DigiStream Investigations in Warrenville position at DigiStream Investigations?
The Research Analyst / Social Media Investigator will conduct desktop-based background and social media research in support of investigations into insurance and other forms of fraud. The Research Analyst will be responsible for completing background and social media reports, ordering services from partner vendors, updating clients on red flags uncovered during the course of the investigation, and delivering results to management and coworkers in a timely manner.
Responsibilities :
Complete well-written and in-depth reports on background and social media data findings within 3 business days of order
Complete an average of 1.5 core social media reports per 8-hour workday
Track and maintain billing for services
Work under deadlines and multitask
Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system
Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to maintain confidentiality of information
Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor
Other duties may be added from time to time
Requirements :
Bachelor’s Degree in Criminal Justice, Psychology, History, Political Science or other writing intensive major required
Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system
Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to maintain confidentiality of information
Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor
Ability to navigate and use social networking websites, search engines, social networking aggregators, and various investigative platforms to find and render what is often very specific information
Strong communication both orally and particularly in written form
Must be able to type 40 words per minute with accuracy
Use work time effectively and efficiently and concentrate primary efforts on the most important priorities
Marshal resources to get things done
Use resources effectively and efficiently
Recognize important information in cases and present it in a useful manner
Pick up on technical things quickly and can learn new skills and knowledge
Be flexible, as the kind of information we look for and how we present it can sometimes change significantly over a short period of time
Assessment of Performance :
Quality of Investigations
Answers to client questions are satisfied in addition to standard red flags covered under the scope of investigations.
Report and client correspondence are professional, well-written, and informative.
Possible innovations and efficient new processes are discussed with the SIU Manager in order to assess the possibility of implementation.
Reports submitted to the client 72 business hours after the order. Court records, if applicable, are forwarded to the client immediately upon receipt.
Ability to Work Under Minimal Supervision
Research Analyst must be able to independently manage his / her caseload in an organized fashion while communicating important aspects to the Intel Manager.
Must be able to prioritize “rush” cases in an appropriate manner.
Must be able to research and write reports as well as stay on top of report updates, upsells & workups, and the development of online communications and technology.
Work Conditions :
Sitting for extended periods
Keyboarding
Viewing computer monitor
Lifting up to 25 lbs.
Typing and viewing computer monitors for long periods of time
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