What are the responsibilities and job description for the Social Media Investigator position at Digistream Investigations?

Job Description

Position : Social Media Investigator

Office Location : Sacramento, CA

Starting Hourly Compensation : $19.50

Weekly Work Schedule : Full-time, Monday-Friday in office (hybrid schedule after the first week of training.)

Employee Benefits : Health, Dental, Vision, FSA, and Life insurance offered, and 401k retirement plan with 4% Company Match offered

DigiStream Investigations, a fast-growing, national private investigation firm, seeks a talented addition to our investigative team in the Sacramento region.

This isn’t your average desk job - being a Social Media Investigator means you’ll have a career with excitement and purpose. This role is meant for an individual with a curious spirit, and the drive to provide our clients with the evidence they need to defend their cases.

Job Summary :

The Social Media Investigator will conduct desktop-based background and social media research in support of investigations into insurance and other forms of fraud. The Social Media Investigator will be responsible for completing background and social media reports, ordering services from partner vendors, updating clients on red-flags uncovered during the course of the investigation, and delivering results to management and coworkers in a timely manner.

Responsibilities :

Complete well-written and in-depth reports on background and social media data findings within 3 business days of order
Complete an average of 1.5 core social media reports per 8-hour work day
Track and maintain billing for services
Work under deadlines and multitask
Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system
Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to maintain confidentiality of information
Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor
Other duties may be added from time to time

Requirements :

Bachelor’s Degree in Criminal Justice, Psychology, History, Political Science or other writing intensive major required

Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system

Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to maintain confidentiality of information

Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor

Ability to navigate and use social networking websites, search engines, social networking aggregators, and various investigative platforms to find and render what is often very specific information

Strong communication both orally and particularly in written form

Must be able to type 40 words per minute with accuracy

Use work time effectively and efficiently and concentrates primary efforts on the most important priorities

Marshal resources to get things done

Use resources effectively and efficiently

Recognize important information in cases and presents it in a useful manner

Pick up on technical things quickly and can learn new skills and knowledge

Be flexible, as the kind of information we look for and how we present it can sometimes change significantly over a short period of time

Assessment of Performance :

Quality of Investigations

Answer to client questions are satisfied in addition to standard red-flags covered under the scope of investigations.

Report and client correspondence are professional, well-written and informative.

Possible innovations and efficient new processes are discussed with SIU Manager in order to assess possibility of implementation.

Turnaround Time

Reports submitted to the client 72 business hours after order. Court records, if applicable, are forwarded to the client immediately upon receipt.

Ability to Work Under Minimal Supervision

Social Media Investigator must be able to independently manage his / her caseload in an organized fashion while communicating important aspects to the Intel Manager.

Must be able to prioritize “rush” cases in an appropriate manner.

Must be able to research and write reports as well as stay on top of report updates, upsells & workups, and the development of online communications and technology.

Salary : $20

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