Dispatcher/Customer Service

Do you want to work for an exciting TRUE Managed IT Solutions Provider. We have been specializing in Enterprise-Level IT Solutions for over 14 years in Florida.

Digital Boardwalk is a different kind of company. It's a place where talented people can experience an entrepreneurial culture and the energy it fosters. They are empowered to do things their way, with the resources to help make it happen and a share of the rewards when they succeed.

We are HIRING full time team members to help us meet our growing demand.

Benefits:

· Full Medical, Dental, Vision, and Retirement Benefits

· A knowledgeable, high achieving, experienced and fun team

· The chance to be part of a rapidly growing company and the next success story

What you will do:

· Provide a detailed recording of actions performed, time spent, and tasks remaining for all daily activities per the organization’s standard operating procedures.

· Contribute to the organization’s knowledge base through the creation and maintenance of contact information, technical information, procedures, informational reference materials, fixes for known issues, and user guides.

· Triage all inbound customer, prospect, and vendor communications across all applicable mediums (e.g., phone, chat, ticket, etc.) and process their requests per the organization’s standard operating procedures.

· Identify, filter, and route unsolicited communications per the organization’s standard operating procedures.

· Direct customers to follow the organization’s standard operating procedures for communication and service requests and provide them supporting resources as required.

· Process customer equipment through the organization’s formal customer equipment check-in/check-out process per the organization’s standard operating procedures.

· Control physical access to the organization by registering visitors, assigning badges, and pairing them with an escort per the organization’s standard operating procedures.

· Receive and distribute inventory shipments and other mail to the appropriate department or group.

· Perform routine check-in communications with new customers as assigned and per the organization’s standard operating procedures.

What we are looking for:

· Strong understanding of and experience with all Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

· Ability to quickly learn new business functionality, technologies, and stay current with industry trends.

· Strong organizational, presentation, and customer service

· Interpersonal skills and able to answer phones quickly and with friendly personality.

· Ability to multi-task and adapt to changes quickly.

· Ability to work in a team and communicate effectively.

· Typing skills to ensure quick and accurate entry of service request details.

· Self-motivated with the ability to work in a fast-moving environment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person