IT Help Desk Technician

Do you want to work for an exciting TRUE Managed IT Solutions Provider. We have been specializing in Enterprise-Level IT Solutions for over 9 years in Florida.

Digital Boardwalk is a different kind of company. It's a place where talented people can experience an entrepreneurial culture and the energy it fosters. They are empowered to do things their way, with the resources to help make it happen and a share of the rewards when they succeed.

We are HIRING full time team members to help us meet our growing demand.

Benefits:

· Full Medical, Dental, Vision, and Retirement Benefits

· A knowledgeable, high achieving, experienced and fun team

· The chance to be part of a rapidly growing company and the next success story

What you will do:

· Provide a detailed recording of actions performed, time spent, and tasks remaining for all daily activities per the organization’s standard operating procedures.

· Contribute to the organization’s knowledge base through the creation and maintenance of contact information, technical information, procedures, informational reference materials, fixes for known issues, and user guides.

· Diagnose and resolve proactively generated technical alerts in compliance with operational objectives and the organization’s standard operating procedures.

· Fulfill proactively generated technical assignments in compliance with operational objectives and the organization’s standard operating procedures.

· Promptly complete client support requests with great attention to detail, thorough and frequent client communication, and in compliance with operational objectives and the organization’s standard operating procedures.

· Quickly identify when client support requests fall outside of one’s technical expertise and immediately engage escalation resources to ensure client requests are fulfilled timely and in compliance with operational objectives and the organization’s standard operating procedures.

· Implement permanent solutions to eliminate recurring issues and repeat service requests.

· As assigned, routinely visit clients at their offices to strengthen client relationships and complete other assigned tasks in compliance with operational objectives and the organization’s standard operating procedures.

· Advise customers on industry and organizational best practices, and work towards bringing customers in compliance with best practices per the organization’s standard operating procedures.

· Assist other groups within the department with requested information, assigned tasks, or any other required assistance as governed by group supervisors.

· As assigned, participate in an on-call rotation, promptly completing client support requests as well as diagnosing and resolving proactively generated technical alerts after business hours and in compliance with operational objectives and standard operating procedures.

What we are looking for:

· A passion for technology and the ever-evolving nature of the IT industry

· 2 years of customer service experience providing professional, courteous, and friendly support

· 2 years of technical experience installing computer equipment in business/enterprise environments

· CompTIA A certification (or equivalent experience servicing computer hardware)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person