Product Repairs Technician

Digital Control Incorporated (DCI) is the world's leading supplier of underground locating and steering products for the horizontal directional drilling (HDD) industry. Since the introduction of this revolutionary technology 30 years ago, Digital Control has been at the forefront of trenchless technologies that enable the efficient installation of underground utilities such as fiber optic, telecom, gas, and water lines world-wide. DCI's products are valued for their durable design, ease of use and uncompromising commitment to customer service. 

We are seeking an Senior Product Repairs Technician based out of our headquarters in Kent, WA to help ensure our products continue to live up to DCI's high standards and exceed the expectations of our global customers. You will be responsible for processing and performing troubleshooting, repairs, upgrades, and quality testing of customer-returned equipment. If you are hands-on and passionate about technology, collaboration, and continuous improvement, then DCI could be a perfect fit for you! 

What You'll Do:

• Troubleshoot, adjust, repair, and/or upgrade electronic equipment to procedures and specifications
• Log and process equipment details in ERP computer system, proactively investigate and resolve discrepancies
• Conduct final testing and verify that units meet DCI quality requirements, prepare test reports
• Maintain accurate equipment service records of repairs and upgrades
• Support the DCI customer service team regarding issues with devices, explaining problems and solutions
• Provide support to receive, clean, and prepare customer-returned equipment for repair or upgrade
• Disassemble and prepare non-serviceable equipment according to scrap process, prepare traceability records
• Assist with physical inventory of repair parts, as needed
• Manage procedures, drawings, manuals and other information sources
• Effectively communicate with other individuals and departments on repair related issues
• Support colleagues and product repair operations in international offices with best pratices and documentation
• Communicate product and process suggestions and contribute to continuous improvement projects
• Proficiently use a personal computer to perform job tasks, including Microsoft Windows and Office Suite
• Ensure you follow appropriate personal safety and ESD prevention protocols
• Exemplify and contribute to a safe and healthy work environment

• High school diploma or general education degree (GED) required
• Two-year technical degree or accredited apprenticeship program or equivalent experience in a technical field
• Three-plus years of related experience in a manufacturing assembly environment
• Mechanical aptitude, able to learn details of proprietary and complex electro-mechanical devices
• Working knowledge of electrical/ electronic components and equipment, including the use of special instruments for diagnostic purposes
• Ability to follow written instructions
• Ability to communicate and collaborate with personnel across all levels of the organization
• Hands-on aptitude, attention to detail, self-directed and able to work independently as well as with a team
• Possess a high sense of integrity and confidentiality, maintain confidential product and trade secrets information
• Required to lift 5-10 pounds repetitively

• Unparalleled health benefits (PPO plan with no deductibles, no co-pays, DCI covers 99% of costs)
• Quarterly bonuses: we all share in the success of the company
• Professional development
• 401k match (3% match from DCI regardless of participation, 5% maximum match, 100% vested immediately)
• 22 days PTO
• Parental leave
• Company covers 100% of payroll taxes for state family medical leave
• 11 annual paid holidays plus 1 floating holiday
• Winter break (we are closed the last week of each year)
• See more benefits information here.

Compensation:

• DCI is proud to offer comprehensive compensation packages including competitive base pay and discretionary quarterly profit sharing bonuses to all part-time and full-time team members. Base pay is reviewed at a minimum on an annual basis.
• Pay range: $51,700 - $66,400 per year. To ensure equity, our compensation philosophy is to bring people into new roles in the range of the mid-point of that role. Factors considered for pay include the level of skill, experience, training, external market factors, and internal value.
• Profit sharing bonus: Over the last 3 years, quarterly bonuses ranged between 11% and 27%. Future bonuses could be higher or lower depending on company profits.

Why DCI?

Work hard, play often... DCI employees are innovative and creative. Our open (forest-like) work environment creates free flowing conversations across all functions. We have gaming days; Lego challenges and ping pong matches to build on our creativity when one hits a roadblock. If that is not enough, our employees bring their four-legged companions (dogs) to work and can take them for a walk around the Green River trail.

DCI takes pride in caring a lot about our employees. We believe that employees should not be burdened with benefits expenses, so we provide lucrative health care plans unmatched in most other companies. We also like to eat at DCI and find any excuse to celebrate the most random holidays (Pi Day, Chocolate Ice Cream Day, etc.) We have monthly catered lunches, a fully stocked snack area, sporting tickets, wellness competitions, and most importantly a team of people who will tell you that DCI is the best place they've ever worked. This is evident by our long service team and low turnover.

We Celebrate Inclusion:

DCI is an equal opportunity employer. Employment at DCI is based solely on a person's merit and qualifications directly related to professional competence. DCI does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is DCI's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. The Company's EEO policy includes the full & complete support of the Company and all levels of leadership. Because it's just the right thing to do. We hope you think so too.