What are the responsibilities and job description for the Collections Team Member II, Remote (MA, NH, GA, FL only), Full-Time position at Digital Federal Credit Union / DCU?
Schedule
Mon-Fri: 3 days 11-8, 2 days 8-5, 2 Saturdays per month (40 Hours)
What You’ll Do
Summary/Objective:
Contact all members with delinquent accounts greater than 60 days past due. Effectively manage assigned portfolio and make charge off, repossession, and foreclosure recommendations to Management. Assist members in restoring their good standing status with the Credit Union. Also responsible for maintaining the financial soundness of the Credit Union, as well as contributing to the department's ongoing effort to manage the asset quality by achieving the lowest possible delinquency and charge-off ratios.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exercising appropriate phone etiquette, answer incoming member or member-related contacts (phone calls, emails, faxes, etc.), work Collection queues and make outbound member calls.
- Review and document status of accounts and initiate telephone contact on delinquent loans Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected.
- Prepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email.
- Utilize Collections system to document accurately
- Determine reason for delinquency and refer members to BALANCE when necessary or beneficial to the member
- Establish and monitor payment plans whenever possible
- Initiate all required documents; review and make recommendations for chargeoffs, repossesions, foreclosures, and rewriting of delinquent loans and/or settlements.
- Pull Credit Bureau reports when necessary
- Achieve assigned goals monthly
- Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions
- Follow detailed and standardized procedures in performing routine collection operations and perform a variety of support duties related to the collection function
- Make recommendations on ways to improve work processes within Collections
- Perform other job-related duties as assigned by Managers(s).
What You’ll Need
- High School graduate or equivalent required.
- Excellent telephone and communication skills required.
- Excellent written and verbal communication skills
- Experience successfully utilizing various computer programs including MS Office
- Previous experience in a call center and/or financial institution preferred
- 2-3 years of recent and progressive experience in consumer or mortgage collections in a financial institution preferred.
- Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws
- Bilingual in Spanish desired.
What We Do
DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.
We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.
#INDLW
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
