What are the responsibilities and job description for the Workflow Designer, Marlborough or Chelmsford, Full-time, Hybrid position at Digital Federal Credit Union / DCU?
Schedule
Monday-Friday 8-5 (40 hours) Hybrid 5 days/month in-office
What You’ll Do
Summary/Objective:
This role is responsible for enhancing user experience and creating consistent, efficient workflows within our Pegasystems environment. This role merges business analysis (BA) with user experience (UX) design to develop workflows that are both intuitive and aligned with our credit union’s objectives. The position will be pivotal in understanding user needs and translating them into user-centered, visually cohesive Pega workflows.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- User-Centric Workflow Design: Create and optimize workflows in Pega that prioritize user needs, ease of use, and consistent experience across systems.
- User Research and Empathy Mapping: Conduct user research (e.g., empathy mapping, persona development, journey mapping) to understand user pain points, motivations, and needs, applying these insights to Pega workflows.
- Prototyping and Testing: Develop storyboards, wireframes, and interactive prototypes for new workflows. Perform user testing and gather feedback to refine workflow designs iteratively.
- Collaboration with Stakeholders: Partner with business analysts, product owners, and end-users to translate business requirements into effective workflows that enhance user satisfaction.
- UI/UX Design within Pega: Collaborate with UI/UX teams to create visually consistent and intuitive workflow elements using Pega’s design system, ensuring an optimized user journey.
- Documentation and Training: Develop clear documentation for workflows and conduct training sessions for users to ensure smooth adoption and transition.
- Perform other job-related duties as assigned by Manager(s).
What You’ll Need
- Bachelor’s degree in User Experience Design, Business, or related field (or equivalent experience).
- 3 years of experience in user experience design, workflow design, or business analysis, with a strong focus on user-centric practices.
- Proven experience in PegaSystems, including UI/UX tools within Pega, case management, and workflow optimization.
- Demonstrated capability in translating user research into actionable, intuitive designs within a business context.
- Experience with Pega UX/UI tools or Pega’s design system, particularly around prototyping and case management.
What We Do
DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.
DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
