Demo

Desktop support Engineer

Digital HIE Inc
Port Allen, LA Full Time
POSTED ON 4/1/2025
AVAILABLE BEFORE 6/1/2025

Job Details

Tittle: Band 3 (Desktop support engineer)

Location: Onsite (No remote work)

Port Allen

1981 South Westport Drive

Baton Rouge, 70767
Additional Requirements

  • TWIC card (will need expiration date) "mandatory"
  • Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users.
  • Process Control Network (PCN) Support, hands on working with local site contact to learn processes and procedures.
  • Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays
  • Setup and breakdown of all onsite meetings
  • Daily system testing to ensure equipment and room functionality
  • Responsible for escalating all next level break fix issues to their manager for resolution
  • Perform remote testing for local and regional offices
  • Ensure all AVS spaces are presentable for use
  • Polycom AV equipment management and configuration

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