What are the responsibilities and job description for the Desktop support Engineer position at Digital HIE Inc?
Job Details
Tittle: Band 3 (Desktop support engineer)
Location: Onsite (No remote work)
Port Allen
1981 South Westport Drive
Baton Rouge, 70767
Additional Requirements
- TWIC card (will need expiration date) "mandatory"
- Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users.
- Process Control Network (PCN) Support, hands on working with local site contact to learn processes and procedures.
- Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays
- Setup and breakdown of all onsite meetings
- Daily system testing to ensure equipment and room functionality
- Responsible for escalating all next level break fix issues to their manager for resolution
- Perform remote testing for local and regional offices
- Ensure all AVS spaces are presentable for use
- Polycom AV equipment management and configuration
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