Customer Support Technician – POS Systems

Experience:

Technical Support: 1 year (Preferred)

Customer Service: 1 year (Preferred)

Work Location: Multiple locations

Digital Market POS is rapidly growing building Heartland Restaurant/Retail POS solutions. Our Customer base comprised of restaurants, retailers, bars, Wholesalers, and niche markets. We work hard to care about our customers success and provide them data points so they can make good business decisions.

We are seeking a talented individual to join the Digital Market POS team as a technician, installer, and help desk support agent. This job is based in Burr Ridge IL, however, travel to sites located throughout Chicago & suburbs will be required. A clean driver’s license is required for this job. The job requires movement of IT equipment weighing up to 50 lbs.

Qualifications:

· Ability to listen closely to take action on customer’s inquiries.

· Uses sound logic and troubleshooting techniques to find root cause issues.

· Reliable on-time arrival, flexible break & lunch timing based on customer call arrivals.

· Coachable, ready to learn and grow within our environment.

· Ready for the challenge of working in a small, dynamic and growing team.

Additional Plus:

· Bi-Lingual (Spanish)

· A bachelor’s degree and / or equivalent experience in a previous online technical support role or with point of sale systems. (Retail & Restaurant).

· Networking. Proficient in the creation, maintenance and troubleshooting of wireless & LAN networks.

· Technically familiar with iOS operating systems - (iPad).

· Previous experience working at SaaS, small business, or payments focused companies.

Responsibilities include, but are not limited to:

· Troubleshooting- You will be responsible for assessing and troubleshooting various issues that arise with Windows OS devices, ipads, network devices, POS Printers, Payment devices, and other IT devices.

· Learning Heartland POS software

· Installation – Installation of POS equipment, routers, switches, wireless access points, ipads, and Stands. Installation may include terminating network ports, wire management, software configuration, and network setup.

· Training – You will be responsible for training end users on how to effectively use their equipment. Good people skills and a neat appearance are required to properly train and assist end users.

· Excellent problem-solving skills.

· Thorough knowledge of IOS, networking, standard pc hardware, Microsoft office suite (Especially Excel) and other standard software.

· Ability to clearly explain problems and solutions to non-technical users.

· Ability to prioritize, work under pressure, and meet deadlines.

· Ability to work alone or in teams.

· Must have a patient and methodical approach.

· Required to take calls after hours and weekends.

Experience:

· Excel: 2 years (Preferred)

· Technical Support: 1 year (Preferred)

· Restaurant: 1 year (Preferred)

Work authorization:

United States (Required)

Work Location: Multiple locations

Schedule:

Monday to Friday

Weekends required

On call

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Hours per week:

• 20-29
• 30-39

This Job Is:

• A good fit for individuals with a strong work ethic who are passionate about helping people and making their experiences as smooth as possible.
• A good fit for someone looking for long term position while striving for professional growth. We value loyalty and commitment and will work to present opportunities to grown within the company.

Work Remotely

• In office/On call remotely

Job Types: Full-time, Part-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Help desk: 1 year (Required)
• Business-to-Business Technical Support: 1 year (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Burr Ridge, IL (Required)

Willingness to travel:

• 50% (Required)

Work Location: On the road

Salary : $20 - $23