What are the responsibilities and job description for the Monitoring and Alerting Engineer position at Digital Minds Technologies Inc.?
Job Details
Job Title: Monitoring and Alerting Engineer
Location: Fort worth, TX (4 days/wk onsite required)
Project Duration: Long Term Contract Position Overview: The Operations Awareness Engineer will monitor, alert, and support our systems to ensure seamless operations. Ideal candidates will have 3-5 years of experience with Dynatrace, CloudWatch or similar tools, and a solid understanding of cloud architecture and DevOps principles.
Key Responsibilities:
- Incident and System Management: Collaborate with internal teams and suppliers to analyze and resolve critical IT and Telecom service interruptions, and protect system availability through incident, problem, and change management.
- System Monitoring and Optimization: Monitor systems for faults, identify optimization opportunities, and implement tools and process changes to improve monitoring and alerting.
- Incident Response and Root Cause Analysis: Work with major incident response teams for escalations and monitoring during major incidents
Qualifications:
- Self-Motivated: Ability to define, develop, and execute plans; manage system outages; and handle high-stress situations.
- Availability: Able to work in a 24/7 environment and provide on-call support.
- Experience: Proven experience interacting at all levels.
- Technical Skills:
- Bachelor's degree in
Computer Science, Information Systems, or Engineering preferred. - Technical certifications or 5 years in Event monitoring and alerting, DevOps, Infrastructure Support or IT Major Incident Management
- Experience with monitoring tools (Dynatrace, CloudWatch, Zabbix, SCOM).
- DevOps application performance tuning.
- Strong writing skills for documentation.
- Proficient in distributed systems/administration (Windows, Unix, Linux, VMWare, etc.).
- Knowledge of ITIL best practices (certification is a plus).
- Familiarity with SDLC lifecycle.
- Experience in SLA/KPI-driven environments.
- ServiceNow proficiency.
- General scripting/programming skills (Python, Node.js, Ruby, Perl, Bash/sh).
Preferred Qualifications:
- Cloud certifications (AWS, Azure, etc.).
- Experience with infrastructure as code tools (Terraform, Ansible, etc.).
- ITIL V3 or V4 certification.
- Advanced technical skills in various operating systems and environments.
- Proven ability to improve monitoring and alerting processes
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
