What are the responsibilities and job description for the Bilingual Technical Support Representative position at Digital Monitoring Products?
- Bilingual (English & Spanish) Technical Support Representative
Qualifications
- Excellent verbal communication skills; able to convey competence, confidence and empathy over any means of communication.
- Demonstrated proficiency in typing.
- High degree of accuracy/detail oriented.
- Ability to troubleshoot or problem solve.
- Ability to learn technical materials quickly.
- Answer technical questions through any means of communication.
- Makes customers and their needs a primary focus of their actions; developing and sustaining productive customer relationships.
- Finds solutions, does not leave callers without a resolution or steps to resolution.
- Demonstrates job excellence by taking detailed notes of everything that happens during their calls.
- Verifies answers are correct by testing or checking documentation.
- Develops knowledge of security industry and its products through dealer interaction.
EOE/Vet/Disabled
