Regional Training Manager, Vertical Markets

The Regional Training Manager partners with Regional Sales Managers and DMP dealers to provide effective technical training and support; transforming installers, technicians, operators, and managers into experts in the design, installation, programming, troubleshooting, operation, and application of DMP systems.

Qualifications:

*              Associates Degree in STEM field, preferred

*              5 years hands on experience in the burglar/fire alarm industry. Experience with DMP Products, preferred

*              Proficient in both written and oral communication

*              Proficient in public speaking. Experience instructing others with product installs or demonstrations, preferred

*              Ability to study and pass (90%) advanced RTM examinations. 

*              Possesses, or is willing to obtain, Certified Technical Trainer (CTT ) or NICET Level 1

Responsibilities:

1. Partners with Regional Sales Managers for assigned region to schedule and provide learner-centered, performance-based, hands-on training for new and existing DMP dealer installation, technical service, central station, and sales personnel.
   1. Partners with new DMP dealer installation & service teams to make transition to DMP a good experience, training new dealers within four weeks of placement of their stocking order.
   2. Accompanies new dealers on their first DMP installation to answer questions, provide assistance, etc.
   3. Assists with receiver system, automation system, and remote programming software installation.
   4. Uses Dealer Dashboard and LMS to identify specific dealer training needs. Conducts trainings with new and existinhg technicians to develop experts in the design, installation, programming, troubleshooting, and operation of DMP systems.
2. Maintain LMS and CRM activity and rosters to ensure accurate reporting.
3. Manages expenses to budget as a % sales. Arranges travel. Submits expense reports on time each week.
4. Travels to conduct on-site training classes and regional training events. Conducts training webinars as requested by new and existing dealers.
5. Provides on-site assistance for dealers with difficult technical problems, staying until the problem is resolved.
6. Assists in develop training plans for new products. May include creating videos, attending trade shows, etc.