What are the responsibilities and job description for the Desktop Support Specialist position at Digital Prospectors?
Job Details
Position: Desktop Support Specialist
Location: West Groton, MA (Onsite)
Length: 6 months
*W2 Candidates Only, No C2C
Job Description:
Our client is seeking a dedicated and skilled Desktop Support Engineer to join a dynamic and growing team. This is an excellent opportunity for a technically savvy individual who enjoys solving user issues and providing hands-on support in a fast-paced environment. If you are passionate about technology and customer service, this position offers the chance to make a meaningful impact by helping users resolve their technical challenges and enhance their work experience.
Essential Duties and Responsibilities (but not limited to):
- Address and resolve user tickets related to hardware, software, and network issues.
- Walk users through the installation of applications and peripherals (i.e., printers, scanners, etc.).
- Ask insightful questions to effectively diagnose and troubleshoot problems.
- Provide step-by-step guidance to users for issue resolution, ensuring clarity in communication.
- Perform remote troubleshooting and resolve issues efficiently.
- Test alternative solutions and approaches until the problem is solved.
- Customize desktop applications to suit specific user requirements.
- Maintain accurate logs of technical issues and their corresponding resolutions.
- Escalate unresolved issues to appropriate support levels or departments.
- Follow up with clients to verify that systems are functioning properly and to ensure satisfaction.
- Collect customer feedback and relay potential product improvement suggestions.
- Assist in the creation of technical documentation, manuals, and troubleshooting guides.
Qualifications:
- Bachelor s degree in Computer Science or a related field.
- Proven experience in a Desktop Support Engineer, Technical Support Engineer, or similar role.
- Hands-on experience with Windows, Linux, and Mac operating systems.
- Proficiency with office automation software and familiarity with common computer peripherals (printers, scanners, etc.).
- Understanding of network security protocols and anti-virus software.
- Strong ability to perform remote troubleshooting and offer clear, actionable guidance.
- Excellent problem-solving skills and ability to multitask in a fast-paced environment.
- Customer-focused with a proactive attitude toward resolving issues and enhancing the user experience.
POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.
Come see why DPC has achieved:
- 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 Employee s Choice - Best Places to Work by Glassdoor.
- Voted Best Staffing Firm to Temp/Contract For seven times by Staffing Industry Analysts as well as a Best Company to Work For by Forbes, Fortune and Inc. magazine.
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