Account Manager

Job Description

We are actively hiring for the position of Account Manager for our plant in Salt Lake City, UT

Duties & Responsibilities

• Be on the front line for custom packaging sales- ushering in VIP clients with a friendly welcome and serving as their key point of contact throughout the sales and ordering process
• Meet (or exceed - we love when that happens) all monthly sales growth targets, with new customers and your existing portfolio of accounts
• Grow a portfolio of key business accounts, spreading the word about Digital Room’s custom printing capabilities
• Keep an accurate record of customer correspondence in our CRM
• Use and analyze customer data to identify, create, and improve customer retention strategies and tactics
• Maintain, update, and grow your sales pipeline consistently
• Understand your account base and future opportunities to a point where you can accurately forecast upcoming deals and sales opportunities
• Always be on the lookout for ways to improve our customer experience or processes and don’t be afraid to share ideas with your team
• And of course, drum uploads of enthusiasm and new business for Digital Room!
  
  

Qualifications

• 3 years account manager experience, ideally in B2B, print and/or packaging.
• A passion for meeting new people and providing first-rate customer service
• Experienced and comfortable with proactive outreach and prospecting for new sales opportunities
• A hunter by nature and somebody who loves to explore and ask key questions of customers to best learn what motivates them and drives them
• Thrives in an environment where goals are set, monitored and you are compensated for achievement and over-achievement of those goals
• An excellent track record of managing and growing a portfolio of existing accounts, and meeting and exceeding assigned sales targets
• Comfortable with cross-selling and up-selling product lines with customers
• Experienced in proactive and accurate forecasting and managing a sales pipeline
• Highly organized and good at managing multiple lines of communication, always responding with a sense of urgency and proactively following up
• Self-motivated and able to work independently with a hybrid/remote team
• Excellent verbal and written communication skills (building rapport comes naturally to you)
• Ace at solving difficult problems and coming up with helpful solutions for customers
• Experience specifically in B2B sales and creating strong customer relationships
• Experience working with a CRM, Salesforce.com, Hubspot, etc.
• Familiar with predictive analytics to forecast customer retention and identify buying patterns
  
  

For further information on the Digital Room, please explore our website www.digitalroominc.com

What are the perks and benefits of working at Digital Room?

• Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment
• Competitive pay and growth opportunities.
• Comprehensive health, dental, and vision coverage (location-specific).
• Employer match 401(k) up to limits.
• Company-sponsored Life and AD&D Insurance.
• Flexible Spending Account and voluntary benefits.
• Paid holidays and PTO.
• Employee discounts on all products.
• Company-sponsored training and certifications.
• Fun workplace and wellness events, and more
  
  

Please note: Actual compensation within the range will depend on various factors including the individual’s skills, experience, qualifications, and applicable laws.