What are the responsibilities and job description for the Network Systems Administrator position at DigitalHire?
About the Job
This role is ideal for someone who enjoys working with technology and has experience with Unified Communications systems. As a Technical Support Specialist, you will be responsible for ensuring that our system runs smoothly and efficiently.
Key Responsibilities:
- Administration of Cisco Unified Communications Manager, Cisco Unity Connection & Cisco Contact Center Enterprise
- Maintenance of Unified Communication system applications to ensure peak performance
- Second-level incident/trouble tickets handling and escalation
- Collaboration with other team members across IT and the business
- On-call coverage and emergency response participation
- Coaching, mentoring, and training of UC Admin 1's
Requirements
- Computer-related degree or equivalent experience
- 3 years of experience in Information Technology
- 2 years of experience with Cisco application administration
- Experience with Cisco Call Manager and Unity Connection
- Strong working knowledge of TCP, UDP, SIP and VoIP
- Configuring, troubleshooting and maintaining networking systems
- Communicate technical issues and solutions in a clear, simple and understandable way
- Strong Microsoft Office experience (Word, Excel, PowerPoint)
- Experience working in ticketing systems (ServiceNow)
- Onsite, full-time attendance
- Experience with Cisco Call Manager, Cisco Unity Connection & Cisco Contact Center Enterprise
Preferred Qualifications
- Computer-related degree or equivalent experience, or CCNA or equivalent certifications
- Experience with Packaged or Unified Contact Center Enterprise
- Experience with Contact Center Enterprise, Cisco Emergency Responder & Unified
- Communications third-party applications/integrations
- Experience with automation/provisioning tools
- Financial Services industry experience
