What are the responsibilities and job description for the Unified Communications Administrator position at DigitalHire?
WHAT YOU WILL BE DOING
- Support Team Members by building new hires, moves / adds / changes, application access & trouble tickets
- Perform administration of Cisco Unified Communications Manager, Cisco Unity Connection & Cisco Contact Center Enterprise
- Monitor Unified Communication system applications to ensure peak performance
- Handle 2nd level incident / trouble tickets & escalate to appropriate persons or groups if necessary
- Assist in monthly system patching & testing of Unified Communication systems
- Provide regular status on tasks accomplished, current issues & progress toward goals
- Creates and maintains documentation as it relates to standard operating procedures
- Monitor and test voice network performance, and provides performance statistics and reports
- Collaborate with other team members across IT and the business
- Participate in rotating on-call coverage or emergency response as need
- Provide coaching, mentoring, and training to UC Admin 1’s.
- Primary point of escalation for UC Admin 1’s to assist them with higher level troubleshooting
- Work with UC Engineers on higher-level projects
WHAT WE NEED FROM YOU
Required
Preferred :
