What are the responsibilities and job description for the Field Technician position at Digitive LLC?
Job Details
Job Title: Field Technician
Location: NYC (Onsite)
Years of Experience: 5-7 Years of Experience
Job Summary:
Provide technical support to the enterprise, including incident management response, issue priority determination, provisioning, service request fulfillment, installations, upgrades, releases, deployments, and problem management analysis and resolution.
Required Skills:
Service Desk
Desktop Support (Remote)
Field Services
Responsibilities:
Provide technical support to the enterprise, including incident management response, issue priority determination, provisioning, service request fulfillment, installations, upgrades, releases, deployments, and problem management analysis and resolution.
Must have a valid driver's license, car insurance, and a dependable vehicle.
Provide in-person corporate office and clinic onsite support for end-user IT desktop support services.
Provide laptop and desktop support for Windows devices, including software installations and end-user data migrations.
Consistently exhibit behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with each internal and external customer.
Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations.
Ensure proper ticket communication protocol, including announcing arrival, work performed, status, and departure.
