What are the responsibilities and job description for the IT helpdesk (Service desk support, ITIL certification) position at Digitive?
Job Title: IT helpdesk (Service desk support, ITIL certification)
Contract Type: W2 only
Job Location: Costa Mesa, CA
Work Model: Onsite
Pay Rate: $33/hr on W2 without any benefits
Required Skills:
• Service Desk
• Desktop Support (Remote)
• Field Services
Responsibilities:
• Must have a valid driver's license, car insurance, and a dependable vehicle.
• Provide in-person corporate office and clinic onsite support for end-user IT desktop support services.
• Provide laptop and desktop support for Windows devices, including software installations and end-user data migrations.
• Consistently exhibit behavior and communication skills that demonstrate a commitment to superior customer service, including quality, care, and concern with each internal and external customer.
• Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations.
• Ensure proper ticket communication protocol, including announcing arrival, work performed, status, and departure.
Salary : $33
