What are the responsibilities and job description for the Call Center Agent -Medicaid position at Digitys?
Title: Customer Service
Duration: 12 Months
Payrate : $17.40/Hr on W2
Location: Tallahassee, FL(Hybrid)
Job Description:
Responsibilities:
Answer an estimated 40-50 inbound calls daily from the Florida Medicaid provider network and member beneficiaries. Providing excellent oral communications with quality customer service. Follow through and resolve all calls.
Address billing and eligibility questions with your commitment to follow up as necessary to resolve.
Create and manage computer call logs/references for added review and follow-up with solid outcomes.
Provide excellent customer service including offering added assistance as appropriate. This includes becoming familiar with web service offerings to support and direct a provider to these offerings.
Train and support peers and new team members
What we're looking for
Two years or more of customer service experience, either face-to-face or by phone.
Detail oriented
Prompt and reliable
Good typing and computer skills
Excellent verbal communication and Customer Service skills
Minimum of a high school diploma or GED.
Previous customer service experience in a professional setting.
What you should expect in this role
The hours are full-time, Mon-Friday – 8:30 am -5:00 pm
Candidate must be local and willing to come to the office at least 3 times per week.
Job Type: Contract
Pay: $15.00 - $17.40 per hour
Expected hours: 37.5 per week
Schedule:
- 8 hour shift
Work Location: On the road
Salary : $15 - $17
