What are the responsibilities and job description for the Medical Call Center Representative position at Digitys?
Title: Medical Call Center Representative
Duration: 12 Months
Payrate : $17.40/Hr on W2 (without benefits)
Location: Tallahassee, FL - Hybrid
Job Description:
Customer service professional responsible for answering claims and eligibility-related questions from providers that participate in Florida Medicaid. Some self-research for policy-related requirements using Medicaid-provided resources and the Medicaid website for your learning as well.
Answer an estimated 40-50 inbound calls daily from the Florida Medicaid provider network and member beneficiaries. Providing excellent oral communications with quality customer service. Follow through and resolve all calls. Address billing and eligibility questions with your commitment to follow up as necessary to resolve. Create and manage computer call logs/references for added review and follow-up with solid outcomes. Provide excellent customer service including offering added assistance as appropriate. This includes becoming familiar with web service offerings to support and direct a provider to these offerings. Train and support peers and new team members
Two years or more of customer service experience, either face-to-face or by phone. Detail oriented Prompt and reliable Good typing and computer skills Excellent verbal communication and Customer Service skills Minimum of a high school diploma or GED. Previous customer service experience in a professional setting. What you should expect in this role
Job Type: Contract
Pay: $17.00 - $17.40 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $17 - $17
