Client Services Manager

Est. 2004, Food Gurus is Hawaii's largest F&B marketing specialist providing customized creative, communication, digital and marketing services for brand leaders. Come, learn from and be a part of our dynamic & talented team.

KEY DUTIES/RESPONSIBILITIES:

• Develop strong relationships with day-to-day brand partners and cross-functional team members
• Manage assigned account marketing activities calendar
• Prepare meeting agendas
• Schedule and run client meetings as required
• Report on client Work In Progress (WIPs) at internal meetings with the production team
• Assist in developing marketing strategies for clients.
• Facilitate the development of breakthrough, effective integrated campaigns through strategic development, creative development, production, measurement, and optimization
• Collaborate with Client Services / Project Management to ensure projects are delivered on time and on budget
• Own and maintain key Account documentation, including status reports, trafficking sheets, legal feedback, etc.
• Serve as the Account team’s knowledge expert on the brand heritage, campaign history, competitive landscape, and industry news
• Champion and contribute to a culture of diversity, inclusion, personal growth, winning, and fun
• Assist with new client presentations and on-boarding as required
• Generate post meeting minutes and or recaps for clients and team as required
• Perform all other duties assigned

REQUIREMENTS:

• Minimum of 3-5 years of experience in client relationship management or marketing experience in restaurant or retail marketing
• Strong interpersonal and communication skills
• Experience collaborating with cross-functional teams in the development of successful campaigns
• The ability to develop trusted relationships with clients built on a shared understanding of their goals, objectives, and business needs
• The optimism to think bigger, the curiosity to dig deeper, and the passion for doing better
• Determination, courage, and ingenuity in the face of obstacles, deadlines, ambiguity, and healthy conflict
• An infatuation with great food experience, customer service, a love of brands, and a lifelong affair with all things creative
• Ability to commute to and from the office for client meetings, events, and as needed.

Job Type: Full-time

Pay: $50,901.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Marketing: 3 years (Preferred)

Ability to Commute:

• Waikīkī, HI 96815 (Required)

Work Location: In person

Salary : $50,901 - $60,000