Manager Clinical Quality Improvements

The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups hospitals health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.

Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options including medical dental and vision plans for the employee and their dependents Health Spending Account (HSA) Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.

This position will lead a team of dedicated LVNs/RNs in support of organizational quality improvement initiatives across Medicare, Medicaid and Commercial space. He/She will partner with other departments, health plans and providers to develop and monitor quality improvement plans, and report out to leaders. This position offers the opportunity to not only engage at the local level, but also engage at a system/national level in the population health space.

The Manager, Clinical Quality Improvement, is responsible for leading multiple large scale, local or organization-wide, quality improvement initiatives. This position is also responsible for negotiating timelines and priorities for projects, coordinating action plans, and monitoring/analyzing results for projects that are consistent with the organization's strategic goals. The Manager, Clinical Quality Improvement will oversee the day-to-day management of the QM department, acts as a liaison between the MSO’s medical groups and contracted health plans, works collaboratively throughout the organization to lead and establish appropriate quality improvement programs.

Responsibilities may include:

• Provides expertise in the interpretation, implementation, and maintenance of regulatory standards (e.g., DMHC, DHCS, CMS, NCQA).
• Stays abreast of quality measures and industry best practices to optimize performance.
• Creates or updates Policies and Procedures to ensure compliance with regulatory requirements.
• Leads the identification of improvement opportunities and solutions to improve quality. Coordinates, facilitates and ensures sustainability of quality initiatives.
• Performs data analysis to drive actions based on data-driven insights.
• Defines expected outcomes & benchmarks based on quality metrics.Participates in the development of meaningful dashboards and tools to track process and outcome measures (Provider Score Cards, Gaps in Care reports).
• Designs workflows, disseminates data and communicates shared learning.
• Perform other duties and special projects as assigned.

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